Strategic Account Director

3 weeks ago


Austin, Texas, United States Covetrus Full time
Job Description

The Strategic Account Director is a leadership role that oversees the performance of Strategic Account Executives (SAEs). This position is responsible for motivating team members to develop and maintain strong relationships with key animal health groups, implement strategic account plans, and ensure the successful delivery of products and services to meet the unique needs of each strategic partner.

Key Responsibilities:
  • Organize and oversee Request for Proposals (RFPs), engage in effective contract negotiation/renewal conversations, and contribute to the pull-through of the company's overall strategic objectives through successfully executing All-In corporate contracts.
  • Guide SAE team in working with C-Suite executives to understand needs, deliver value, and build mutually beneficial contracts to create further aligned accounts.
  • Lead SAM team in cultivating and maintaining relationships with account base, effectively identifying customers' needs, and providing enhanced relationship management that maximizes sales, gross profit, and compliance.
  • Attend customer meetings in-person or virtually alongside SAEs to underscore the importance of client relationships and demonstrate commitment to client satisfaction.
  • Facilitate and oversee shadowing experiences for new SAEs to ensure effective onboarding and skill development.
  • Coach SAEs to refine selling and strategic accounts management skills and provide clear and consistent feedback.
  • Mentor SAE team in developing activation and pull-through strategies and ensure SAEs are collaborating cross-functionally with key, internal Covetrus stakeholders to ensure value is delivered across products, services, and operations.
  • Convey SAE team activation and pull-through strategies to other Sales leaders and other internal teams, acting as a liaison between customer and operations.
  • Proactively identify and manage underperforming SAEs, by looking at sales performance and job execution to expectations, cooperation, and willingness to be part of a team and deliver overall results.
  • Ensure SAEs are informed and educated on all pertinent Covetrus strategies/decisions/programs.
  • Create strategic accounts business plan to be executed through SAEs, including growth planning objectives and other Covetrus priorities (i.e., ability to build All-In customers, strong and consistent financial performance, etc.).
  • Review strategic accounts business plan with SAEs, actively monitor performance and adherence to plan, and drive the overall success of team's strategy.
  • Report strategic accounts business plan status to VP of Strategic Accounts and revise on an ongoing basis to ensure strategic priorities are executed.
  • Develop and maintain relationships with defined strategic accounts as needed to both support SAM team and to evangelize the Covetrus mission and benefits.
Performance Measures:
  • SAE Gross Profit
  • SAE Revenue
  • All-In Contracts
Requirements:
  • Bachelor's degree or equivalent experience in Business, Communications, or a related field is required, with a minimum 10 years of relevant experience in sales leadership or similar roles within the veterinary or healthcare industry.
Skills:
  • Proven experience managing Request for Proposal (RFP) processes and leading successful contract negotiations.
  • Demonstrated ability to manage a team and reinforce Covetrus' strategic objectives, cultivate a high-performance culture, and provide effective coaching to drive results.
  • Ability to focus and guide team to collaborate cross-functionally across Covetrus, work with C-Suite executives, and manage a collection of strategic accounts.
  • Ability to assist team in creating impactful strategic accounts business plans and QBRs, as needed.
  • Demonstrated proficiency in communicating and implementing strategic priorities.
  • Strong coaching mindset with organized approach to sales leadership and exceptional communication skills.
  • Expertise in talent management, pipeline management, customer relationship management, and sales playbook and sales best practices.


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