Customer Support Technology Specialist
2 weeks ago
Position Overview:
We are seeking a skilled Contact Center Engineer to become a vital member of our team at Earnest LLC, an organization focused on making higher education accessible and affordable for everyone. In this role, you will be instrumental in managing and enhancing our contact center systems, ensuring efficient operations, and improving the overall customer service experience.
Key Responsibilities:
- Manage the setup and personalization of contact center applications
- Discover opportunities for process automation through technological solutions
- Execute process improvements and automation to boost agent efficiency
- Collaborate with various stakeholders to ensure alignment of contact center technologies
Required Qualifications:
- Over 6 years of experience in overseeing contact center applications
- Demonstrated ability in leading and nurturing teams
- In-depth understanding of contact center technologies
- Experience in project oversight and technical guidance
- Ability to travel for in-person collaboration as needed
Work Environment:
- This position may require occasional in-person collaboration
About Earnest LLC:
Earnest LLC is dedicated to empowering students to achieve their aspirations without the burden of student debt. If you resonate with our mission and possess the necessary qualifications, we encourage you to consider joining our team.
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