Technology Support Specialist
2 weeks ago
Overview
American Heritage School is in search of a dedicated Network Systems Administrator to enhance and maintain our technology framework while delivering outstanding technical assistance. The ideal candidate will thrive in a faith-centered environment, embodying the values upheld by the institution. We seek an individual who is professional, optimistic, and organized, with a commitment to providing proactive and patient technical support. This role can be offered as either full-time or part-time, contingent upon the applicant's qualifications and potential to fulfill additional responsibilities.
Position Details
- Hours: Full-time or part-time, based on qualifications
- Compensation: Based on experience
- Availability: Position open for immediate hiring
- Technical Assistance: Deliver timely and effective technical support to both students and faculty, addressing hardware and software challenges across Windows and Mac platforms.
- System Management: Oversee and maintain servers, workstations, and associated software.
- User Education: Facilitate training sessions for faculty and staff to enhance their technical skills.
- Collaboration: Work alongside the EdTech Director and external vendors to establish policies and training that enhance the security, efficiency, and modernization of the school's technology framework.
- Documentation: Keep comprehensive records of support requests and resolutions using the existing ticketing system. Maintain an inventory of the technology infrastructure through documentation platforms. Document internal processes for recurring tasks.
- Education: Preference for candidates with a Bachelor's degree in Information Systems, Information Technology, Computer Science, or closely related fields, or demonstrated expertise.
- Skills: Proficient in Microsoft 365 applications, including Word, Excel, Teams, OneDrive, and SharePoint; adept in both Windows and Mac operating systems.
- Experience: Previous experience in technical support or system administration is advantageous.
- Communication: Excellent written and verbal communication abilities.
- Attributes: A self-motivated approach, strong problem-solving skills, and a collaborative mindset.
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