Technical Support Specialist
2 weeks ago
Position Title: Desktop Support Analyst
Location: Virginia Beach, VA
Department: Desktop Support
Overview: The Desktop Support Analyst plays a crucial role in delivering comprehensive support for both hardware and software systems. Working under minimal to moderate supervision, this position requires a proactive approach to resolving technical issues.
Key Responsibilities:
- Provide technical assistance and support for desktop and laptop hardware and software.
- Diagnose and troubleshoot technical issues, ensuring timely resolution.
- Assist in the configuration and maintenance of desktop environments.
- Engage with end-users to understand their technical needs and provide effective solutions.
Qualifications:
Required:
- High School Diploma or equivalent, with relevant experience.
- A minimum of 3 years in a desktop support or help desk role, demonstrating extensive experience in hardware and software troubleshooting.
- Strong knowledge of desktop operating systems, networking principles, and systems administration.
- Proficient in diagnosing issues related to desktop applications and hardware on a TCP/IP network.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Experience working collaboratively in a team-oriented environment.
Preferred:
- Familiarity with utility-specific technologies such as billing systems, SCADA, and GIS automation.
- Experience with mobile operating systems including Android and iOS.
Certifications:
- Microsoft certification aligned with HRSD's standards is required within the first six months of employment.
- A valid driver's license from the state of residence is necessary.
Additional Information: HRSD is an equal opportunity employer committed to diversity and inclusion in the workplace. We uphold a drug-free workplace policy.
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