Warranty Program Administrator

5 days ago


Ashburn, Virginia, United States Van Metre Companies Full time
Job Summary

We are seeking a skilled Warranty Manager to join our team at Van Metre Companies. As a Warranty Manager, you will be responsible for administering our new home warranty program within our communities.

Key Responsibilities
  • Customer Experience: Deliver a world-class customer experience to homeowners by developing positive relationships and providing reliable services that empower them to maintain a healthy home.
  • Warranty Management: Oversee the management of day-to-day warranty activities within one or more of our communities, ensuring an excellent customer experience.
  • Communication: Serve as the ultimate point of contact for homeowner communications and escalations within assigned communities, ensuring timely and effective responses.
  • Problem-Solving: Evaluate warranty item concerns and successfully identify their root cause and determine if warranty coverage applies.
  • Team Leadership: Train, coach, and lead Assistant Warranty Manager.
Requirements
  • Education: Bachelor's degree and 2 years' experience in a construction-related field or 5 years' experience in a construction-related field.
  • Experience: Experience in new home warranty preferred.
  • Skills: Excellent customer service skills, including conflict resolution and strong oral and written communication abilities.
  • Technical Skills: Proficiency in Microsoft Office and Outlook.
What We Offer
  • Competitive Salary: $72,000-80,000 annually (Pay is commensurate with experience, education, training, and skills)
  • Benefits: Comprehensive benefits package, including paid time off, retirement planning, and wellness programs.
About Van Metre Companies

Van Metre Companies is a leading real estate development and construction company in the Washington, D.C. area. We are committed to providing top-quality homes, investment properties, and services to our customers and clients. Our core values include integrity, ownership, respect and dignity, diversity and inclusion, teamwork, community, and work/life balance.



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