Warranty Program Administrator
5 days ago
We are seeking a skilled Warranty Manager to join our team at Van Metre Companies. As a Warranty Manager, you will be responsible for administering our new home warranty program within our communities.
Key Responsibilities- Customer Experience: Deliver a world-class customer experience to homeowners by developing positive relationships and providing reliable services that empower them to maintain a healthy home.
- Warranty Management: Oversee the management of day-to-day warranty activities within one or more of our communities, ensuring an excellent customer experience.
- Communication: Serve as the ultimate point of contact for homeowner communications and escalations within assigned communities, ensuring timely and effective responses.
- Problem-Solving: Evaluate warranty item concerns and successfully identify their root cause and determine if warranty coverage applies.
- Team Leadership: Train, coach, and lead Assistant Warranty Manager.
- Education: Bachelor's degree and 2 years' experience in a construction-related field or 5 years' experience in a construction-related field.
- Experience: Experience in new home warranty preferred.
- Skills: Excellent customer service skills, including conflict resolution and strong oral and written communication abilities.
- Technical Skills: Proficiency in Microsoft Office and Outlook.
- Competitive Salary: $72,000-80,000 annually (Pay is commensurate with experience, education, training, and skills)
- Benefits: Comprehensive benefits package, including paid time off, retirement planning, and wellness programs.
Van Metre Companies is a leading real estate development and construction company in the Washington, D.C. area. We are committed to providing top-quality homes, investment properties, and services to our customers and clients. Our core values include integrity, ownership, respect and dignity, diversity and inclusion, teamwork, community, and work/life balance.
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