Sales Support Specialist

2 weeks ago

Ashburn, Virginia, United States Van Metre Companies Full time

At Van Metre Companies, we recognize that every team member plays a vital role in our progress, success, and organizational culture. We are currently looking for a dedicated Client Specialist to become part of our Help Center team focused on New Homes.

The Client Specialist is an essential contributor responsible for overseeing communications from potential clients and existing customers through multiple channels, such as text messages, form submissions, incoming calls, live chats, tickets, real estate listing platforms, and social media. This position is crucial in delivering a seamless customer journey, scheduling sales appointments, addressing warranty concerns, enhancing our online presence, and ensuring adherence to Brand Experience standards across departments.

As a member of the Help Center team, the Client Specialist will work closely with the Community Experience and Customer Care teams, utilizing our Customer Relationship Management (CRM) system and the Van Metre Life portal to handle inquiries and document interactions. Performance will be assessed based on key performance indicators (KPIs), including customer effort scores, call response rates, and ticket resolution times.

Key Responsibilities:

  • Oversee communications from leads and customers through various channels, including text messages, form submissions, incoming calls, live chats, tickets, real estate listing platforms, and social media.
  • Update and manage contacts and deals in our CRM system, schedule sales appointments, and log all interactions for effective customer relationship management.
  • Address warranty inquiries through the Van Metre Life portal.
  • Monitor and respond to reviews and direct messages on social media.
  • Analyze and track KPIs, including customer effort scores, response rates, and ticket completion times.
  • Collaborate with cross-departmental teams to ensure compliance with protocols and processes, enhance customer experiences, and reduce ticket volumes over time.
  • Stay informed about industry trends and best practices to improve client communication and service.
Desired Traits:
  • Proactive and business-oriented.
  • High-energy and mission-focused.
  • Detail-oriented and results-driven.
  • Curious and customer-centric.
  • Adaptable and open to new ideas.
  • Self-motivated and solution-oriented.
  • Strong collaborative and creative skills.
  • Excellent verbal communication abilities.
Qualifications:
  • Bachelor's degree.
  • 1-2 years of experience in online sales, customer service, warranty, or a related field.
  • Strong written and verbal communication skills.
  • Proficiency in HubSpot, Salesforce, or similar CRM systems.
  • Familiarity with social media, real estate listing platforms, and review sites.
  • Hands-on experience in new construction is a plus.
Compensation and Benefits:
Van Metre Companies offers competitive benefits and a work environment that promotes and rewards excellence. We prioritize work/life balance, including a comprehensive Employee Wellness Program. We encourage our employees to fully utilize vacation and other company-paid leave to rejuvenate their minds and bodies.
  • Salary: $70,000-$85,000 annually (commensurate with experience, education, training, and skills).
  • Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave.
  • Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches.
  • Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for employees and their family members.
Core Values of Van Metre:

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance.

Mission Statement:

The mission of Van Metre Companies is to build and continually enhance our esteemed reputation, established since our founding in 1955, for delivering top-quality homes, investment properties, and services to our customers and clients. Our commitment to integrity, professionalism, and philanthropy, instilled by our founder, has earned us trust and respect in the industry. It is vital for our future to uphold this reputation and ensure that Van Metre Companies continues to excel in real estate development, construction, and property management.

  • IT Support Specialist

    4 days ago

    Ashburn, Virginia, United States EMCOR Group Inc. Full time

    Job Title: IT Support SpecialistJob Summary:The EMCOR Group Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and customers via...

  • Technical Sales Specialist

    2 weeks ago

    Ashburn, Virginia, United States Curtiss-Wright Full time

    Technical Sales Specialist - Northeast RegionWe are excited to present an opportunity for a Technical Sales Specialist to join our dynamic team.As a Technical Sales Specialist, you will be an integral part of our sales force, providing expert technical support to ensure seamless customer integration and implementation of our advanced products. Your role will...

  • Pharmaceutical Sales Specialist

    7 days ago

    Ashburn, Virginia, United States Inizio Engage Full time

    About the Role:Inizio Engage is expanding its nationwide network of Pharmaceutical Sales Specialists. This position serves as an excellent entry point into the healthcare and pharmaceutical sectors. The team will focus on delivering services to Inizio's esteemed client, Pfizer.Key Responsibilities:The primary goal of the Pharmaceutical Sales Specialist is to...

  • Computer Systems Support Specialist

    4 days ago

    Ashburn, Virginia, United States EMCOR Group Inc. Full time

    Job Title: IT Support SpecialistJob Summary:The EMCOR Group Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and customers via...

  • Educational Support Specialist

    7 days ago

    Ashburn, Virginia, United States Pediatric Developmental Services Full time

    Position OverviewPediatric Developmental Services (PDS) is seeking to recruit a dedicated Educational Support Specialist to enhance our educational team in a vibrant and engaging school environment. Are you committed to empowering students to achieve their fullest potential? Do you thrive in a dynamic, supportive atmosphere? If you are passionate about...

  • Audiovisual Support Specialist

    2 weeks ago

    Ashburn, Virginia, United States George Washington University Full time

    Position Overview Job Summary:George Washington University is dedicated to providing exceptional technology services and applications to enhance the educational experience for students, faculty, and staff. The AV Support Specialist role is integral to this mission, collaborating with both university stakeholders and external partners to ensure seamless...

  • Marketing Support Specialist

    2 weeks ago

    Ashburn, Virginia, United States British Swim School Full time

    Position Title: Marketing Support SpecialistJob Type: Part-Time Remote - Flexible ScheduleBenefits Include:Competitive salary starting at $16/hr, increasing to $18/hr after training, and up to $20/hr post-evaluation.Opportunities for commissions and bonuses based on performance.Paid time off for birthdays.Flexible working hours to accommodate personal...

  • Personal Support Specialist

    2 weeks ago

    Ashburn, Virginia, United States Sencura Home Care Full time

    Job OverviewPosition Summary:Become a vital part of Sencura Home Care and enhance the quality of life for our clients. As a Personal Support Specialist, you will offer tailored assistance and care to individuals requiring support. We seek empathetic and committed professionals to help us provide exceptional home care services.Key Responsibilities: Aid...

  • Technical Support Specialist

    5 days ago

    Ashburn, Virginia, United States iNc EMPIRE, LLC Full time

    About the Role:iNc EMPIRE, LLC is seeking an experienced Application Engineer to join our team. As a key member of our organization, you will be responsible for providing technical support and services to our clients.Key Responsibilities:Provide pre and post-sales application engineer support for NX and Teamcenter.Consult with clients to understand their...

  • Educational Support Specialist

    2 weeks ago

    Ashburn, Virginia, United States AB Staffing Solutions Full time

    Position Overview:AB Staffing is seeking dedicated Educational Support Specialists for the upcoming academic year.Qualifications:Completion of high school education or equivalentCertification in CPR and first aidExperience working with both preschool and school-aged childrenAbility to demonstrate initiative and manage multiple responsibilities...

  • Technical Support Specialist

    6 hours ago

    Ashburn, Virginia, United States Nodel Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Node. Digital. As a key member of our IT department, you will be responsible for analyzing, testing, and troubleshooting existing network systems to ensure they operate correctly with minimal interruption.Key ResponsibilitiesAnalyze and evaluate existing network...

  • Desktop Support Specialist

    5 days ago

    Ashburn, Virginia, United States HCL Technologies Full time

    Job Summary:HCL Technologies is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT service delivery team, you will be responsible for providing high-quality technical support to our end-users.Key Responsibilities:Technical Support: Provide timely and effective technical support to end-users, including installation,...

  • Program Support Specialist

    5 days ago

    Ashburn, Virginia, United States Dev Technology Group Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Business Operations Specialist to join our team at Dev Technology Group. This role will provide critical support to our software delivery program, ensuring seamless operations and effective communication with our clients.Key Responsibilities:Facilitate government security clearance processes...

  • Educational Support Specialist

    2 weeks ago

    Ashburn, Virginia, United States Loudoun County Public Schools Full time

    Position Overview The Educational Support Specialist collaborates with students in grades K-12, providing tailored academic assistance in small groups of five or fewer. Key Responsibilities The following outlines the primary duties associated with this role. This is not an exhaustive list of all tasks; additional responsibilities may be assigned as...

  • Technical Support Specialist 3

    2 weeks ago

    Ashburn, Virginia, United States Oracle Full time

    Role Overview:As a Technical Support Specialist 3, you will be responsible for delivering the initial level of on-site technical assistance, which encompasses hardware, software, software applications, and networking solutions to clients and field teams, whether at customer locations or remotely.Key Responsibilities:1. Ensure high customer satisfaction...

  • Childcare Support Specialist

    2 weeks ago

    Ashburn, Virginia, United States Protouch Staffing Full time

    Job OverviewWe are seeking a dedicated Childcare Support Specialist - CNA to join our team in a dynamic educational environment.Experience Required: A minimum of 6 months in a role as a Certified Nursing Assistant (CNA) or Personal Care Assistant (PCA) within patient care settings.Key Responsibilities:Providing compassionate care for young and adolescent...

  • Elementary Education Support Specialist

    2 weeks ago

    Ashburn, Virginia, United States Soliant Full time

    Position OverviewSoliant Health is in search of a committed Elementary Education Support Specialist. This position is perfect for individuals who are enthusiastic about aiding young learners and enhancing their educational and social growth.Key Responsibilities:Assist educators with classroom oversight and instructional assistance.Provide individualized or...

  • Body Sculpting Specialist

    2 days ago

    Ashburn, Virginia, United States iCRYO - One Loudoun Full time

    Job DescriptionAbout iCRYO - One LoudouniCRYO - One Loudoun is a leading provider of upscale wellness services, offering a range of innovative treatments to enhance the quality of life for our guests. Our mission is to deliver exceptional, affordable, and convenient services that exceed our guests' expectations.Job SummaryWe are seeking a highly motivated...

  • Technical Support Specialist

    2 weeks ago

    Ashburn, Virginia, United States CRC Companies Full time

    Job OverviewAbout CRC CompaniesWith a legacy spanning a century, we excel in operations management, bringing extensive expertise in the initiation, management, and sustainability of substantial assets over time. Our team is driven by a mission that transcends mere infrastructure, focusing on generating value and enhancing lives through exceptional execution,...

  • Educational Support Specialist in Ashburn, Virginia

    2 weeks ago

    Ashburn, Virginia, United States Soliant Full time

    Job OverviewPosition: Educational Support SpecialistLocation: Ashburn, VAJob Summary: Soliant is in search of a committed and enthusiastic Educational Support Specialist to enhance our educational team. The ideal candidate will collaborate with educators and staff to assist students' academic and developmental needs, fostering a constructive and efficient...