Warranty Program Assistant Manager

2 weeks ago

Ashburn, Virginia, United States Van Metre Companies Full time

At Van Metre, we value the contributions of each employee to our growth, success, and workplace culture. We are looking for a dedicated Assistant Warranty Manager to join our New Homes Division.

In this role, you will support the Warranty Manager in overseeing Van Metre's warranty program for new homes within our communities. Your primary objective will be to provide an exceptional customer experience for homeowners by fostering positive relationships and delivering dependable services that enable homeowners to maintain their properties effectively. You will assist in managing daily warranty operations across one or more communities, ensuring a superior customer experience.

What We Offer:

  • Opportunities for professional growth within the homebuilding sector.
  • A vibrant and supportive workplace culture.
  • Competitive benefits, company perks, and a focus on work/life balance.
Key Responsibilities:
  • Assist the Warranty Manager in addressing all warranty-related needs for assigned communities.
  • Act as a representative of Van Metre within communities during business hours.
  • Support the Warranty Manager in achieving departmental Key Performance Indicators (KPIs) such as:
    • Ticket cycle time
    • Customer satisfaction/survey results
    • Budget and Purchase Orders
  • Serve as a point of contact for homeowner inquiries, ensuring prompt and effective communication.
  • Represent Van Metre at all Homeowner Reveals within assigned communities.
  • Develop the skills necessary to assess warranty item issues, identify root causes, and determine warranty coverage applicability.
  • Coordinate and oversee resolution efforts with trade partners, homeowners, and Van Metre team members.
  • Maintain detailed records of warranty items, actions taken, and resolutions achieved.
  • Utilize mobile devices, HubSpot software, and other applications to track and document team activities.
  • Proactively assist homeowners throughout their experience with Van Metre, ensuring all concerns are addressed.
  • Complete Van Metre's Warranty Training Program and continue to enhance knowledge of warranty processes and standards.
Qualifications:
  • Bachelor's degree or two years of professional experience in a construction or maintenance-related field.
  • Ability to collaborate effectively within a team environment.
  • Strong customer service skills, including conflict resolution and excellent verbal and written communication abilities.
  • Willingness to learn and adapt to CRM tools and applications.
  • Proficiency in Microsoft Office and Outlook.
Who You Are:
  • Self-motivated and energetic with a positive and professional demeanor.
  • Exceptional communicator with strong interpersonal skills.
  • Analytical thinker with strong problem-solving capabilities.
Compensation and Benefits: Van Metre offers a comprehensive benefits package and a work environment that encourages and rewards excellence. We promote a healthy work/life balance, including a robust Employee Wellness Program. We encourage employees to utilize vacation and other company-paid leave to recharge.
  • Salary: $62,000-68,000 annually (commensurate with experience, education, training, and skills).
  • Paid Time Off: 11 paid holidays; 10 vacation days; 10 sick days; two volunteer days; two personal days; winter break; a day off for annual physical; a day off for your birthday; comprehensive parental and bonding leave.
  • Retirement Planning: Company-matched 401(k) Retirement Savings Plan; access to retirement planning coaches.
  • Wellness: Annual Wellness Reimbursement of up to $900; free and unlimited access to TaskHuman Wellness App for employees and their family members.
Van Metre Core Values:

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance

Van Metre Mission Statement:

The mission of Van Metre Companies is to build and continually enhance our reputation for providing top-quality homes, investment properties, and services to our customers and clients. Our commitment to integrity, professionalism, and philanthropy, instilled by our founder, is vital to our future success.

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