Nocturnal Hotel Operations Specialist
2 weeks ago
Are you a personable individual with a knack for numbers and a dedication to delivering outstanding guest experiences? Our establishment is looking for a nocturnal operations specialist to become part of our team at Aloft Arundel Mills BWI Airport.
Key Responsibilities
- Perform front desk responsibilities as necessary, including managing reservations and check-ins, coordinating housekeeping, security, and service requests, addressing guest inquiries, and resolving any guest issues that may arise.
- Ensure that every guest enjoys an exceptional experience during their stay.
- Complete various bookkeeping, administrative, and accounting tasks as assigned.
- Conduct a thorough audit process to reconcile all credit card transactions, financial records, occupancy rates, room charges, final bill preparation, and cash drawer activities.
- Generate and distribute daily, weekly, and monthly reports to hotel management, department heads, and the general manager.
Required Qualifications
- Prior experience in hotel front desk operations, hospitality, guest services, or night auditing is preferred but not mandatory.
- Exceptional communication abilities and outstanding customer service skills are essential.
- A flexible schedule is required to accommodate overnight shifts.
- Proficiency in computer usage is necessary; familiarity with accounting or reservation software is advantageous.
- A high school diploma or equivalent is required; some college education is preferred.
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