Night Auditor

5 days ago


Wilmington, North Carolina, United States TownePlace Suites Arundel Mills Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at TownePlace Suites Arundel Mills. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during the overnight shift, handling guest requests, and maintaining accurate financial records.

Key Responsibilities
  • Front Desk Operations: Manage the front desk during the night shift, handling guest check-ins, check-outs, and requests in a friendly and professional manner.
  • Financial Management: Balance transactions, prepare daily reports, and maintain accurate financial records to ensure the integrity of our hotel's financial systems.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Security and Safety: Conduct security walks, ensure all areas are locked and secured, and follow safety and emergency procedures to maintain a safe and secure environment for guests and staff.
  • Administrative Tasks: Perform administrative tasks, such as preparing and distributing reports, handling lost and found items, and maintaining accurate records.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least 1 year of progressive experience in a hotel or related field required.
  • Skills: Excellent communication and customer service skills, ability to work independently and with minimal supervision, proficiency in Windows operating systems and company-approved spreadsheets and word processing.
Benefits
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, as well as a positive and supportive work environment.

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