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Overnight Hotel Account Specialist

2 months ago

Wilmington, North Carolina, United States HOMECOURT HOSPITALITY MANAGEMENT INC Full time
Job Overview

Welcome to the position of Night Audit Clerk. In this role, you will be tasked with overseeing and reconciling the financial transactions of the hotel during the night shift, ensuring precision and reliability throughout the auditing process.

Key Responsibilities

  • Ensure the accuracy of daily financial reports and address any inconsistencies.
  • Reconcile financial accounts, process payments, and verify transaction accuracy.
  • Facilitate guest check-ins and check-outs efficiently.
  • Update and maintain guest records in the hotel management system.
  • Address and resolve guest inquiries and complaints with professionalism.
  • Manage charges to guest accounts accurately.
  • Maintain the accounts receivable ledger with precision.
  • Compile and prepare daily reports for management review.
  • Reconcile all credit card transactions to ensure accuracy.
  • Safeguard the hotel premises and ensure guest safety.
  • Post daily room charges and deposits accurately.
  • Conduct audits of daily revenue and expense reports.
  • Monitor hotel occupancy levels and adjust rate plans as necessary.
  • Respond to phone inquiries and assist guests as needed.
  • Ensure the integrity of all hotel documentation and records.

Qualifications

  • High school diploma or equivalent is required.
  • Prior experience in the hospitality industry is preferred.
  • Fluency in English is essential; knowledge of additional languages, such as Spanish, is advantageous.
  • Strong customer service skills are necessary.
  • Excellent organizational abilities are required.
  • Familiarity with hotel operations and procedures is beneficial.
  • Proficiency in computer usage is expected.
  • Ability to work independently and manage tasks effectively.
  • Willingness to work a flexible schedule, including nights and weekends.
  • Capability to stand for extended periods and lift heavy items.