Customer Support Specialist 4
2 weeks ago
Opportunity Awaits
As a prominent global provider of wafer fabrication equipment and services within the semiconductor sector, Lam Research is dedicated to creating cutting-edge solutions that empower our clients to develop smaller, faster, and more energy-efficient devices.
Our workforce is composed of dedicated individuals who strive for excellence, achieve remarkable outcomes, and maintain a sense of humor even in challenging situations. The diverse technical and business acumen of our employees is the cornerstone of our success, fostering collaboration and continuous innovation. We recognize that our dynamic, global team of exceptional talent is vital to our ongoing growth.
Position: Customer Support Specialist 4
Key Responsibilities
- Engage with customers, sales teams, and service representatives through various communication channels to address a range of pre-sales and post-sales service inquiries.
- Process customer requests and prepare documentation related to returns, servicing, and exchanges.
- Maintain databases with the status of returned materials and manage returns inventory effectively.
- Document and report on the status of equipment returns, repairs, replacements, sales orders, and delivery timelines.
- Organize service information by sorting and filing relevant documents and forms.
- Keep accurate records of returns, schedule modifications, product updates, and pricing adjustments, while resolving any issues related to return credits.
Additional Responsibilities
- Support the spares machine down business by responding to requests promptly and monitoring the process from order entry to fulfillment.
- Oversee open orders for spares and coordinate with the expedite team to confirm shipping dates and recovery timelines for overdue commitments.
- Reconcile customer consignment payments with order invoices using Excel.
Minimum Qualifications
- Proof of full vaccination for COVID-19 is required for this onsite role.
- A minimum of 2-3 years of relevant customer service or order management experience.
Preferred Qualifications
- Experience with SAP order entry from quote to cash and order management for 1-3 years.
- Prior call center experience with a focus on answering calls and responding to emails within established service level agreements.
- Willingness to work during holidays to support business needs.
- A proactive approach to investigating root causes and implementing corrective actions for issues.
Our Commitment
We believe in fostering an environment where every individual feels valued, included, and empowered to reach their full potential. By bringing together unique perspectives and experiences, we achieve remarkable results.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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