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Customer Support Specialist 4
2 months ago
Your Journey Begins Here
As a prominent global provider of wafer fabrication equipment and services to the semiconductor sector, Lam Research is dedicated to creating cutting-edge solutions that empower our clients to manufacture smaller, faster, and more energy-efficient devices.
Our organization is built on a foundation of hard work, exceptional results, and a sense of humor, even in the face of challenges. The diverse technical and business expertise of our employees drives close collaboration and continuous innovation. We recognize that our dynamic, global team of outstanding individuals is crucial to our ongoing success.
Become a part of the Lam Research family, where you can significantly contribute to the future of electronics and shape your own success narrative.
Position: Customer Support Specialist 4
Key Responsibilities:
- Engage with customers, sales teams, and service representatives through various communication channels to address a range of pre-sales and post-sales service needs.
- Process customer inquiries and prepare documentation related to returns, servicing, and exchanges.
- Maintain databases with updates on returned materials and manage returns inventory.
- Document and report on the status of equipment returns, repairs, replacements, sales orders, and delivery timelines.
- Organize and file service information to ensure accessibility.
- Keep accurate records of returns, schedule modifications, product updates, and pricing, while resolving any return credit issues.
Additional Responsibilities:
- Support the spare parts business by responding to requests promptly, monitoring orders from entry to fulfillment, and providing tracking information to customers.
- Oversee open spare parts orders and coordinate with the expedite team for confirmation of shipping dates and recovery timelines.
- Reconcile customer consignment payments with order invoices using Excel.
Minimum Qualifications:
- Proof of full vaccination for COVID-19 is required for this onsite role.
- A minimum of 2-3 years of relevant customer service or order management experience.
Preferred Qualifications:
- Experience with SAP order entry from quote to cash and order management (1-3 years).
- Call center experience with a focus on answering calls and responding to emails within service level agreements.
- Willingness to work during holidays to support the account.
- A proactive approach to investigating root causes and implementing corrective actions for issues.
Our Commitment:
We are dedicated to ensuring that every individual feels valued, included, and empowered to reach their full potential. By bringing together unique individuals and perspectives, we achieve remarkable outcomes.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.
