Child Support Services Case Manager
2 weeks ago
Position Overview:
Join a dedicated team at the Arizona Department of Economic Security (DES) that is committed to enhancing the lives of individuals and families across the state. The Division of Child Support Services (DCSS) is on the lookout for a skilled and enthusiastic Child Support Services Case Manager (CSS Officer 2) to contribute to our mission of providing essential support to families in need.
Key Responsibilities:
The selected candidate will be tasked with:
- Evaluating and interpreting legal documents alongside intricate financial management data.
- Applying detailed policies and procedures to ascertain the distribution of child support obligations.
- Conducting thorough research on various databases to verify the accuracy of court orders and payment records.
- Assessing cases for potential modifications to existing child support orders.
- Gathering and analyzing information from case files to ensure comprehensive case management.
- Engaging with clients, absent parents, employers, and legal representatives to collect necessary information for administrative actions.
- Determining the necessary steps to ensure the precise allocation of funds.
Essential Knowledge, Skills, and Abilities:
The ideal candidate will possess:
- A solid understanding of case management principles and techniques.
- Familiarity with legal documents and the workings of the court system.
- Exceptional communication skills, both verbal and written.
- The ability to manage a high-volume caseload efficiently.
- Proficiency in performing complex mathematical calculations.
- Experience with computer software applications, including Microsoft Office and Google tools.
- Adeptness in utilizing automated information and case management systems.
- Strong analytical skills and attention to detail.
Preferred Qualifications:
We are particularly interested in candidates who have:
- A minimum of one year of experience as a Child Support Services Officer I within Arizona State Service or equivalent experience in another jurisdiction.
- Strong investigative and analytical skills, with the ability to interpret court orders and financial terminology.
- A proven track record of working effectively in a diverse, team-oriented environment.
Work Environment:
The State of Arizona promotes a flexible work culture that values autonomy and trust. Many employees benefit from the State's Remote Work Program, allowing them to work from various locations within Arizona.
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package, including:
- Affordable medical, dental, and life insurance options.
- Participation in the Arizona State Retirement System (ASRS).
- Paid holidays and accrued vacation time.
- Paid parental leave for eligible employees.
- Tuition reimbursement and professional development opportunities.
- Flexible scheduling to support work-life balance.
For more information about the benefits offered by the State of Arizona, please refer to the official resources provided by the agency.
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