Case Management Support Specialist
2 weeks ago
Position Summary
The Case Management Support Specialist plays a crucial role in assisting the case management team at Phoenix Settlement Administrators. This position requires a strong ability to manage multiple tasks efficiently while providing exceptional service to our clients.
Key Qualifications
- Proficient in Advanced MS Office applications
- Exceptional multi-tasking skills
- Ability to comprehend legal documents and contracts
- Strong mathematical aptitude
- Bilingual in Spanish is preferred
Customer Service Responsibilities
Support the customer service manager by handling inbound and outbound communications effectively. Adhere to established communication protocols when addressing various topics. Assess client needs, clarify information, investigate issues, and offer viable solutions or alternatives. Cultivate lasting relationships with clients by going above and beyond in service delivery. Maintain accurate records of all interactions in our database for future reference.
Case Management Assistance
Initial Case Setup:
- Develop Administration Timeline
- Format Notice Packet
- Submit authorized documents and case details for online setup (if applicable)
- Schedule and input case information into the database
- Process Remails, Claims, and other Correspondence
- Verify the accuracy of weekly reports before submission to the Lead Case Manager
This role is integral to ensuring that our case management processes run smoothly and efficiently, contributing to the overall success of our operations.
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