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Administrative Assistant

2 months ago

Baltimore, Maryland, United States Goucher College Full time
About the Role

Goucher College is seeking a highly organized and detail-oriented Receptionist to support the administrative functions of The Student Counseling Center. As a key member of our team, you will be responsible for managing routine telephone and web-based appointment requests, scheduling appointments, and providing exceptional customer service to our students and staff.

Key Responsibilities
  • Telephone and Web-Based Appointment Management: Independently manage routine telephone and web-based appointment requests, including scheduling appointments, responding to voice mail messages, and providing general information.
  • Appointment Request Tracker: Submit initial contact and screening information in the Appointment Request Tracker.
  • Titanium Management: Update Titanium (Electronic Medical Records), send appointment confirmations, reminders, and necessary paperwork.
  • Urgent Appointments: Field requests for urgent appointments via telephone and consult with the supervisor and/or other clinical staff to ensure timely responses.
  • Outreach Events: Support clinical staff in executing outreach events, including room reservations and advertisement.
  • Reception Area Maintenance: Maintain the reception area, including brewing coffee, keeping the kitchen, refreshment area, storage area, and work area tidy.
Requirements
  • Education: High school diploma required; Bachelor's degree or graduate work in a mental health field preferred.
  • Experience: 1 year of customer service or administrative experience demonstrating the ability to manage multiple office tasks and projects while performing routine office functions.
  • Preferred Qualifications: 2 years of experience in a health/mental health practice or higher education.
About Goucher College

Goucher College is a vibrant community of individuals who value learning, self-expression, and diversity. We are committed to creating an inclusive environment where everyone can thrive. If you are passionate about working in a close-knit, collaborative environment and dedicated to fostering inclusive communities, embracing diversity, and advancing social justice, we invite you to join our team.