Assistant Store Manager

6 days ago

Seattle, Washington, United States Abercrombie and Fitch Co. Full time
Job Description

The Assistant Manager is a multifaceted role that combines business strategy, operations, creativity, and people management. This position is responsible for driving sales results by analyzing the business and providing exceptional customer service. The Assistant Manager oversees daily store operations, including opening and closing routines, and drives efficiency in all store processes. They leverage their creative expertise through floorset updates, styling recommendations, and product knowledge. The Assistant Manager is also a talent leader, responsible for recruiting, training, and developing team members. They are expected to create an inclusive and welcoming environment for their team and customers.

Key Responsibilities:
  • Customer Experience: Provide exceptional customer service, ensuring a positive shopping experience for all customers.
  • Drive Sales: Analyze sales data and implement strategies to drive sales growth and meet sales targets.
  • OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels, providing a consistent customer experience across all touchpoints.
  • Store Presentation and Sales Floor Supervision: Oversee the visual merchandising and sales floor presentation, ensuring a visually appealing and engaging shopping environment.
  • Store & Stockroom Operations: Manage daily store operations, including opening and closing routines, and ensure efficient stockroom operations.
  • Staffing, Scheduling, and Payroll Management: Recruit, train, and develop team members, manage staffing levels, and oversee payroll processes.
  • Training and Development: Provide ongoing training and development opportunities for team members, ensuring they have the skills and knowledge needed to succeed in their roles.
  • Communication: Communicate effectively with team members, customers, and management, ensuring clear and concise communication across all levels.
  • Asset Protection: Implement and maintain asset protection strategies, ensuring the security and integrity of company assets.
Qualifications:
  • Bachelor's degree or one year of supervisory experience in a customer-facing role: A degree in a related field or equivalent experience in a supervisory role is required.
  • Strong problem-solving skills: The ability to analyze problems and implement effective solutions is essential.
  • Inclusion & Diversity Awareness: A commitment to creating an inclusive and welcoming environment for all team members and customers is required.
  • Ability to work in a fast-paced environment: The ability to work in a fast-paced and dynamic environment is essential.
  • Team building skills: The ability to build and maintain strong relationships with team members and customers is required.
  • Self-starter: A self-motivated and proactive approach to work is essential.
  • Strong interpersonal and communication skills: Excellent communication and interpersonal skills are required.
  • Drive to achieve results: A strong drive to achieve results and meet sales targets is essential.
  • Adaptability / Flexibility: The ability to adapt to changing circumstances and priorities is required.
  • Multi-Tasking: The ability to manage multiple tasks and priorities simultaneously is essential.
  • Fashion Interest & Knowledge: A passion for fashion and a strong understanding of the industry is required.

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