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Assistant Store Leader, Operations

2 months ago

Seattle, Washington, United States Crate&Barrel Full time
About the Role

We are seeking a highly skilled and motivated Assistant Store Leader, Operations to join our team at Crate and Barrel. As a key member of our store leadership team, you will be responsible for leading the merchandising team to set the stage for all store activities through an organized storeroom and accurate inventory.

Key Responsibilities
  • Lead the merchandising team to set the stage for all store activities through an organized storeroom and accurate inventory.
  • Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
  • Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
  • Focus on promoting and driving sales as they pertain to or are driven by position and acting as the Leader on Duty (LOD).
  • Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution.
  • Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
  • Ensure all customers are provided gracious, quick, and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
  • Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
  • Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.
Requirements
  • 2+ years customer service or retail leadership experience.
  • High school diploma/GED or equivalent, Associate degree or equivalent preferred.
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
Compensation

Minimum Starting Rate: $28.00 Hourly

Up to: $43.75 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long-term incentives.