Retail Store Operations Manager

6 days ago

Seattle, Washington, United States GNC Full time
Job Description

Job Title: Retail Store Operations Manager

Job Summary:

GNC is seeking a highly motivated and detail-oriented Retail Store Operations Manager to join our team. As a key member of our store operations team, you will be responsible for learning the overall operations of a retail store under the direction of a Store Manager or District Manager. You will gain knowledge and competency in financial processes required to manage a retail store, including inventory management, merchandising, loss prevention, and selling skills development.

Key Responsibilities:

  • Customer Service: Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meets or exceeds all corporate set goals, expectation, and key performance indicators.
  • Loyalty Programs: Drives GNC's loyalty programs and incentives for successful engagement of customers.
  • Inventory Management: Monitors best sellers, identifies product demand, and updates SM regarding trends.
  • Community Engagement: Facilitates community engagement and client loyalty through innovative and creative outreach.
  • Merchandising: Reads all merchandising bulletins to understand product assortment and answer product questions based on Company approved information.
  • Team Supervision: Supervises and leads store team under SM guidance; communicates sales targets and drives team performance; provides feedback and supports succession planning of high performers by communicating team performance to SM.
  • Training: Reviews all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information.
  • Asset Protection: Ensures company assets are protected and not exposed to risks and conflicts of interest.
  • Escalated Issues: Partners with SM to handle escalated customer service issues; supports SM in monitoring store's Loss Prevention activities and escalates concern.
  • Store Maintenance: Keeps store clean and uncluttered.
  • Register Operations: Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.

Independently Performs Complex Duties: Learns to independently lead staffing and training initiatives, manage work schedules within established budgets for optimal store coverage, hire, train, and discipline employees, implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation, manage store inventory within GNC guidelines, adhere to GNC's quality control program for stock rotation, infestation control, outside inspections and all maintenance problems, and ensure total compliance for all store operations policies.

Supervisory Responsibilities: Responsible for supervising a team of employees.

Physical Aspects/Work Environment: Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. Regularly/Occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually low/moderate.

Qualifications:

  • Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • 2+ years of retail sales experience and prior management/supervisory experience preferred.
  • High degree of proficiency MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence subordinates, peers, and senior management.
  • Self-motivated with critical attention to detail, deadlines, high sense of urgency and reporting.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
  • Ability to work overtime as necessary.
  • Must be available to work evenings, weekends, and holidays.
  • Must have current driver's license.

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