Healthcare Billing Operations Supervisor

2 weeks ago


Glen Allen, Virginia, United States Master Center for Addiction Medicine Full time
Job Overview

The Master Center for Addiction Medicine is in search of a dedicated full-time Healthcare Billing Operations Supervisor. This role requires a professional with a strong background in management and healthcare billing practices. The ideal candidate will possess comprehensive knowledge of billing processes, exceptional leadership capabilities, and a commitment to maintaining compliance with applicable regulations.

The Healthcare Billing Operations Supervisor will be responsible for overseeing the billing functions within the Master Center for Addiction Medicine. This position demands a meticulous and experienced individual to ensure the efficiency of billing operations, manage the billing team, and enhance revenue cycle management.

Key Responsibilities:
  • Leadership and Team Management:
    Guide, mentor, and assess the performance of the billing department personnel.
    Develop and uphold standard operating procedures for billing activities.
    Encourage a positive and cooperative atmosphere within the billing team.
    Establish and monitor Key Performance Indicators (KPIs) for the revenue cycle management team.
  • Billing Operations:
    Supervise all facets of the billing process, including claims submission, payment posting, and account reconciliation.
    Ensure accurate and prompt billing to patients, insurance providers, and other payers.
    Address and resolve any billing discrepancies and denials.
  • Compliance and Regulatory Adherence:
    Stay informed about healthcare billing regulations, including HIPAA and payer-specific requirements.
    Ensure the billing department adheres to all relevant federal, state, and local regulations.
    Conduct regular audits of provider documentation to ensure compliance and accuracy in billing practices.
  • Revenue Cycle Management:
    Monitor and evaluate key performance indicators related to the revenue cycle.
    Identify and address opportunities for improvement in the billing process to optimize revenue collection.
    Collaborate with other departments to streamline processes and enhance overall revenue cycle efficiency.
  • Customer Service:
    Deliver exceptional customer service to patients and resolve billing inquiries and issues.
    Work closely with front desk and intake teams to maintain robust processes and customer service.
  • Reporting and Analysis:
    Prepare regular reports on billing activities, revenue trends, and departmental performance.
    Analyze billing data to identify trends, issues, and opportunities for enhancement.
    Present findings and recommendations to senior management.
Required Skills:
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in healthcare billing software and electronic health records (EHR) systems.
  • Detail-oriented with strong analytical and problem-solving capabilities.
  • Able to work independently and collaboratively in a fast-paced environment.
Qualifications:
  • Minimum of 10 years of experience in healthcare billing, with at least 5 years in a supervisory role.
  • 3+ years of experience in revenue cycle management.
  • Relevant certifications such as Certified Professional Biller (CPB) or Certified Professional Coder (CPC).
  • In-depth understanding of medical billing, coding, and revenue cycle management.
Preferred Experience:
  • Experience with eClinicalworks and Trizetto.
  • Familiarity with behavioral health billing.
  • Understanding of Medicaid ARTS Programs.

At Master Center for Addiction Medicine, we are committed to transforming the lives of our patients and the model of care in the addiction treatment industry.



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