Healthcare Service Coordinator

1 week ago

Albany, New York, United States Albany Medical Center Full time

Department/Unit:
Radiology Support Services

Work Shift:
Day (United States of America)

Salary:
$ Salary will be determined based on experience.

Key Responsibilities:

  • Manage patient registration, update insurance details, and coordinate appointment scheduling.
  • Engage with a diverse range of patients.
  • Utilize electronic medical records to maintain accurate patient information through the registration process and scanning functionalities.
  • Possess knowledge of state and governmental agencies to ensure proper consents for patients under state care; collaborate with facilities to secure necessary consents from patient representatives.
  • Understand and comply with payer requirements for referrals and authorizations relevant to the assigned specialty.
  • Schedule follow-up appointments, referrals, and prior authorizations as necessary.
  • Communicate professionally and promptly with all stakeholders, including providers, patients, clinical teams, and insurance representatives.
  • Handle incoming calls and direct them to appropriate team members.
  • Maintain a professional appearance by adhering to the established dress code.

Essential Duties and Responsibilities:

  • Oversee the registration and scheduling processes for complex patient cases.
  • Update systems with registration, scheduling, and insurance information.
  • Prepare documentation for patient disability and absence from work/school.
  • Discuss financial responsibilities and clarify regulatory forms, addressing any inquiries.
  • Navigate multiple systems during patient interactions and phone communications to ensure accurate registration and support clinical workflows.
  • Understand the strategic objectives of the practice and hospital.
  • Support policies, procedures, and initiatives within the department's expectations and role.
  • Represent Albany Medical Center and uphold the principles of the department, practice, hospital, and center.
  • Exemplify Albany Med CARES guiding principles.
  • Act as an advocate for optimal patient experiences.
  • Prioritize patient and employee safety as the foremost concern.
  • Foster a safe environment and promptly report any issues.
  • Comprehend patient safety goals.

Qualifications:

  • High School Diploma/G.E.D. - required
  • 2-3 years of office experience or one year in a medical practice - preferred
  • Familiarity with electronic health records and Microsoft Office is advantageous.
  • Exceptional customer service skills.
  • Ability to manage multiple tasks in a high-volume patient environment.
  • Capacity to learn and utilize available resources.
  • Strong time management abilities.
  • Capability to review information and draw appropriate conclusions.
  • Good judgment and problem-solving skills; escalate issues as necessary.
  • Strong teamwork skills and work ethic.

Physical Demands:

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely
  • Carrying - Rarely
  • Pushing - Rarely
  • Pulling - Rarely
  • Climbing - Rarely
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently

Working Conditions:

  • Extreme cold - Rarely
  • Extreme heat - Rarely
  • Humidity - Rarely
  • Wet - Rarely
  • Noise - Occasionally
  • Hazards - Rarely
  • Temperature Change - Rarely
  • Atmospheric Conditions - Rarely
  • Vibration - Rarely

Thank you for your interest in Albany Medical Center. Albany Medical Center is an equal opportunity employer.

This position may require access to sensitive information pertaining to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.


Workforce members are expected to ensure that:

Access to information is based on a "need to know" basis and is the minimum necessary to perform assigned duties effectively.

Use or disclosure shall not exceed the minimum amount of information needed to accomplish the intended purpose.

Efforts consistent with Albany Medical Center policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.

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