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Healthcare Coordinator

2 months ago

Albany, New York, United States OrthoNY Full time
Job Summary

**Job Title:** Patient Care Specialist

**Job Type:** Full-time

**Location:** Albany

**Job Description:**

Key Responsibilities
  • Act as a liaison between healthcare providers and patients to coordinate tests, procedures, appointments, and surgeries.
  • Provide required medical documentation and basic education to patients.
  • Perform follow-up related to past, present, or future office visits of patients for designated providers.
  • Schedule surgeries, including booking pre- and post-operative appointments and follow-up on clearance and documentation in patient medical records.
  • Complete paperwork, such as disability, worker's comp, PT referrals, and prior authorizations, as needed.
  • Receive, mail, fax, or scan PT, surgical documents, and all correspondence from referring physicians as needed.
  • Handle appointment rescheduling for providers as needed.
  • Respond to incoming tasks or calls from the Call Center or Front End to override or accommodate emergency appointments and patient calls.
  • Coordinate providers' schedules, including meetings, attorney conferences, cases, appointments, and provide communication to providers.
  • Obtain necessary patient information, including medical necessity, medical records, medical transportation authorization, home care orders, and evaluations, referrals, and PT prescriptions.
  • Communicate with case managers regarding patient care as needed.
Requirements
  • High school diploma required; associate or bachelor's degree preferred.
  • 3 years of experience working in an office setting, medical setting preferred.
  • Surgical scheduling experience and/or LPN license and experience a plus.
  • Proficiency with Microsoft Office required; experience with an EMR a plus.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Highly organized with strong attention to detail.
  • Valid driver's license and vehicle for needed travel.
Additional Information
  • This position requires periodic travel to and between practice locations and related companies, as needed and required.