Client Service Coordinator
2 weeks ago
Position Summary
The Field Operations Advisor is tasked with managing field technicians to efficiently address service requests and scheduled maintenance, processing invoices for completed tasks, and assessing further repair needs. This position is crucial in delivering outstanding customer support and optimizing dispatch functions to fulfill our clients' requirements.
About Equipment Experts
Equipment Experts, Inc. is celebrated as one of the premier employers in the Seattle area. We focus on delivering services throughout the Puget Sound region and extending to nearby states including Alaska, Oregon, Idaho, and Utah. Our goal is to assist our clients in executing their services safely and effectively. We manage a diverse array of equipment, such as diesel trucks, forklifts, heavy machinery, and more. Our fundamental values of Safety, Integrity, Communication, Alignment, Accountability, and Results shape our operations and influence our recruitment processes.
Key Performance Objectives
- Timely and effective communication
- Comprehension of machinery systems
- Maintaining an organized work environment
- Responsibility and punctuality
- Following up with clients and technicians
- Strong problem-solving capabilities
- Accurate documentation of service updates
Scope of Responsibilities
- Heavy-duty trucks
- Forklifts
- Heavy Equipment
- Aerial Equipment
- Minor fleet automotive tasks
Qualifications
Essential Skills and Competencies
- Ability to read and interpret service orders
- Mechanical knowledge applicable to various equipment types
- Analytical and decision-making abilities
- Thorough documentation skills
- Proficiency in computer systems and communication platforms
- Willingness to be available for on-call shifts
Education & Experience
- High School Diploma or GED
Physical Demands
- Capability to lift up to 10 pounds
- Use of personal protective equipment
- Ability to sit for extended periods
Benefits Offered
- Healthcare, Vision, and Dental coverage
- State Sick Leave
- Supplemental Insurance options
- Paid Vacation
- Paid Holidays
- 401k retirement plan
- Company-sponsored events
Work Schedule
- Full-time position, Monday through Friday, 7am - 4pm
Compensation
**Salary range: $22/hr. to $27/hr. based on experience, plus Weekly Production Bonuses**
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