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Customer Service Representative

2 months ago

Lakewood, Washington, United States Kao Xiong - State Farm Agent Full time

About Our Business

Kao Xiong - State Farm Agent is a leading insurance and financial services provider dedicated to helping individuals and families manage risk and achieve their goals. Our team is passionate about delivering exceptional customer experiences and building strong relationships with our clients.

Job Summary

We are seeking a highly motivated and customer-focused Receptionist - State Farm Agent Team Member to join our team. As a key member of our team, you will play a vital role in generating exceptional client experiences, resolving customer inquiries, and coordinating with other agency team members.

Key Responsibilities

  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, answering phones and directing customers to the appropriate person for help.
  • Communicate with customers about their billing, required documents, and help them maintain all the discounts they deserve.
  • Use clear communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

  • Dedicated to customer service and able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving and able to work in a fast-paced environment.

Benefits

  • Hourly pay plus commission/bonus.
  • Paid Time Off.
  • Training & Development.
  • Growth potential/Opportunity for advancement within our office.
  • Valuable career-building experience.

About Our Team

We are a dynamic and supportive team dedicated to helping our clients achieve their goals. We offer a collaborative and inclusive work environment, with opportunities for growth and development. If you are motivated to succeed and can see yourself in this role, we encourage you to apply.