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Client Relations Associate
2 months ago
ABOUT OUR AGENCY
Welcome to Kao Xiong - State Farm Agent, where we prioritize equal opportunity and access for all. Our commitment to fostering a supportive environment encourages team growth and success, all while ensuring a fun and engaging workplace. We believe in the importance of community and the positive impact our work has on those around us.
POSITION OVERVIEW
As a Customer Support Specialist, you will play a vital role in delivering outstanding client experiences and contributing to the growth of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an ideal candidate for this position. Prepare to elevate your career by addressing inquiries, collaborating with the team, and serving our community members.
KEY RESPONSIBILITIES
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Manage incoming calls and direct clients to the appropriate team member.
- Deliver prompt, accurate, and friendly service to all customers.
- Engage proactively with clients to enhance relationships.
- Assist clients with billing inquiries, required documentation, and available discounts.
- Utilize effective communication to fulfill customer needs and support business growth.
- Strong dedication to providing exceptional customer service.
- Adept at relating to clients, addressing inquiries, and anticipating their needs.
- Excellent communication skills for assisting customers and collaborating with colleagues.
- Proactive approach to problem-solving.
- Competitive hourly pay with commission or bonus opportunities.
- Paid time off for personal and vacation needs.
- Opportunities for training and professional development.
- Potential for career advancement and growth.
- Valuable experience to enhance your career.