Client Support Specialist

2 weeks ago


Lakewood, Washington, United States Uline, Inc. Full time

Client Support Specialist

Compensation: $22 to $26 per hour - Potential earnings of $56,000 - $68,000 annually with bonuses

Position Overview

As a Client Support Specialist, you will be integral to our operations, ensuring that our clients receive the highest level of service. Your role will involve addressing inquiries and managing order details to create a remarkable experience that our clients appreciate. Uline, Inc. is expanding, providing new career pathways and reliable job security.

Team Collaboration

This role requires on-site presence, and we seek individuals who are enthusiastic about teamwork and customer satisfaction.

Work Schedule: Full-time, Monday to Friday, 8:30 AM to 5 PM.

Key Responsibilities

  • Manage customer orders and inquiries in a collaborative environment utilizing advanced technology.
  • Engage with clients via phone, email, and chat.
  • Assist clients in navigating our website and online ordering system.
  • Develop expertise in our products and solutions to effectively address questions regarding pricing and shipping.

Qualifications

  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Previous experience in customer service is advantageous, but we provide training to ensure you deliver exceptional service.

Benefits

  • Comprehensive medical, dental, vision, and life insurance coverage, along with Flexible Spending Accounts and wellness initiatives.
  • 401(k) plan with a 6% employer match.
  • Paid holidays and generous vacation time.
  • Tuition Assistance Program for professional development.
  • Bonus opportunities based on performance, sales achievements, and profit sharing.

Employee Advantages

  • State-of-the-art, clean, and modern facilities.
  • Access to a premium fitness center.

About Uline, Inc.

Uline, Inc. is a premier distributor of shipping, industrial, and packaging materials across North America. As a family-owned business, we pride ourselves on outstanding service, high-quality products, and prompt shipping from our extensive inventory. With a workforce of over 9,000 employees across multiple locations, consider joining our team.

Uline, Inc. is committed to maintaining a drug-free workplace. This position is classified as safety-sensitive for drug testing purposes.

EEO/AA Employer/Vet/Disabled



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