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Client Services Associate

2 months ago

Lakewood, Washington, United States Kao Xiong - State Farm Agent Full time
Position Overview

As a Receptionist - State Farm Agent Team Member with Kao Xiong - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency.

Key Responsibilities
  • Build and maintain strong customer relationships, ensuring follow-ups as necessary.
  • Manage incoming calls and direct clients to the appropriate personnel for assistance.
  • Provide timely, accurate, and friendly service to all customers.
  • Engage proactively with clients to strengthen our relationships.
  • Assist customers with billing inquiries, required documentation, and help them maximize their available discounts.
  • Utilize effective communication to meet customer needs while fostering business growth.
Qualifications
  • Strong commitment to customer service excellence.
  • Able to relate effectively to clients, addressing their inquiries and anticipating their needs.
  • Exceptional communication skills for assisting customers and collaborating with team members.
  • Proactive approach to problem-solving.
Benefits
  • Hourly compensation plus commission and bonuses.
  • Paid time off.
  • Opportunities for training and professional development.
  • Potential for career advancement within the office.
  • Valuable experience for career growth.

We are excited to connect with individuals who are dedicated to providing exceptional customer service and are eager to contribute to our community.