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Customer Service Representative

2 months ago

Lakewood, Washington, United States Leta Hankins Insurance Full time
Job Overview

Leta Hankins Insurance is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Welcome clients to our office and provide a warm and welcoming experience.
  • Process customer transactions and policy changes in a timely and efficient manner.
  • Verify client information and update records as necessary.
  • Schedule appointments for sales staff to meet with prospective clients.
  • Ensure all clients have the necessary documentation and have taken advantage of available discounts.
  • Oversee inspection concerns and provide support as needed.
  • Assist with the flow of phone calls and walk-in clients.

Requirements:

  • Possess a positive and enthusiastic attitude.
  • Be proficient in multitasking, follow-through, and follow-up.
  • Exhibit excellent customer service skills.
  • Be a driven and goal-oriented individual.
  • Be able to tactfully handle stressful and difficult situations.

Benefits:

  • Hourly base salary with bonus opportunities.
  • Paid time off (PTO).
  • Health insurance.
  • Hands-on training.
  • Mon-Fri schedule.
  • Career growth opportunities.
  • Retirement plan.
  • Evenings off.