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Client Relations Associate

2 months ago

Lakewood, Washington, United States Kao Xiong - State Farm Agent Full time
Join Our Team as a Customer Service Representative at Kao Xiong - State Farm Agent

ABOUT OUR AGENCY
Thank you for exploring the exciting career options available with us. At Kao Xiong - State Farm Agent, we are committed to fostering an inclusive environment that promotes equal opportunity and access. Our focus is on nurturing our team's professional growth while ensuring a fun and engaging workplace. We frequently organize activities and competitions to keep the atmosphere lively, all while prioritizing our clients' needs. Our efforts not only benefit our team but also positively impact our community.

POSITION OVERVIEW
As a Customer Service Representative at our agency, you will play a vital role in delivering outstanding client experiences and contributing to the growth of our insurance business. Your meticulous attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an ideal candidate. Prepare to advance your career by addressing inquiries, collaborating with colleagues, and supporting community members.

KEY RESPONSIBILITIES
  • Build and maintain customer relationships, following up as necessary.
  • Handle incoming calls and direct clients to the appropriate personnel for assistance.
  • Deliver prompt, accurate, and friendly service to all customers.
  • Engage proactively with clients to strengthen relationships.
  • Assist clients with billing inquiries, required documentation, and available discounts.
  • Utilize clear communication to fulfill customer needs and promote business growth.
REQUIRED QUALIFICATIONS
  • Committed to providing exceptional customer service.
  • Adept at connecting with clients, addressing inquiries, and anticipating their needs.
  • Strong communication skills to assist clients and collaborate effectively with the team.
  • Proactive approach to problem-solving.
EMPLOYEE BENEFITS
  • Competitive hourly pay with commission or bonus opportunities.
  • Paid Time Off.
  • Comprehensive Training & Development programs.
  • Opportunities for career advancement and professional growth.
  • Valuable experience for career development.