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Client Support Specialist

2 months ago

Lakewood, Washington, United States EcoShield Pest Solutions Full time

Position Overview:

EcoShield Pest Solutions is recognized as one of the leading pest management firms in the nation. Our mission extends beyond providing effective pest control; we aim to foster joy and satisfaction in every interaction. We achieve this by delivering exceptional experiences not only to our clients but also to our dedicated team members, partners, and the communities we serve.

We are currently seeking enthusiastic Customer Service Representatives to join our expanding team. Our ideal candidates are those who possess a vibrant personality and a genuine passion for delivering outstanding customer service. As a Customer Service Representative (CSR), you will collaborate closely with our internal teams to ensure that our clients receive the highest level of satisfaction with our services.

Compensation and Benefits:

At EcoShield Pest Solutions, we take pride in offering competitive compensation, opportunities for advancement, comprehensive benefits, and performance-based bonuses (where applicable).

We provide:

  • Competitive hourly wage (up to $21.00 based on experience)
  • Additional earning potential
  • Paid time off, including:
    • Sick leave - 1 hour accrued for every 30 hours worked, up to a maximum of 80 hours annually
    • Paid vacation - starting at 3 days, with an additional day accrued each year, capped at 9 days
    • 10 paid holidays
  • Comprehensive benefits for employees and their families, including:
    • Medical coverage
    • Health Savings Account (HSA)
    • Dental and vision insurance
    • Voluntary life insurance
    • Short-term and long-term disability coverage
    • 401(k) plan with company matching contributions
    • Employee Assistance Program
    • Health and wellness initiatives
    • Discounted pest control services for employees and their families

Key Responsibilities:

As a Customer Service Representative, you will serve as the primary liaison for our clients, facilitating communication between customers, colleagues, and various departments within the organization. Your role will involve:

  • Handling daily customer service inquiries via phone, email, or other messaging platforms, with a focus on proactive engagement
  • Logging and managing calls from customers, technicians, and management in our secure internal system
  • Providing tailored customer service and education to address inquiries and ensure clients remain informed about their appointments
  • Coordinating appointments for both new and ongoing pest control services
  • Contacting existing clients to arrange comprehensive home inspections for our sales professionals
  • Assisting in the oversight of technician schedules to guarantee timely service delivery
  • Conducting regular system clean-ups to maintain operational efficiency
  • Escalating inquiries or issues to management as necessary
  • Completing required training in our internal systems

Physical Requirements and Work Environment:

This position involves primarily sedentary work, requiring prolonged periods of sitting in front of a computer screen. The work environment is a climate-controlled office with a moderate noise level. Occasional lifting of up to 25 pounds may be necessary. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Qualifications:

We are looking for candidates who demonstrate a commitment to exceptional customer service and are willing to work Monday through Friday, with alternating Saturdays and some holidays. Preference will be given to applicants who:

  • Are bilingual
  • Have at least 6 months of customer service experience, particularly in phone and electronic communication
  • Are proficient in Microsoft Office Suite
  • Can type at least 60 words per minute

EcoShield Pest Solutions is an equal opportunity employer.