Residential Services Coordinator

2 weeks ago

Saint Paul, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time
Position Overview

Are you dedicated to empowering individuals and fostering community growth?

Catholic Charities of the Archdiocese of St Paul and Minneapolis is the right place for you

Housing Intake Specialist

Higher Ground St. Paul

The mission of Catholic Charities is to support those in need and champion justice within the community.

As the demand for our services increases and becomes more intricate, Catholic Charities is committed to evolving and responding effectively. Our approach encompasses three main strategies: preventing poverty, addressing immediate needs during crises, and creating sustainable pathways out of poverty.

COMPENSATION: $22.50 – $26.30 per hour

ROLE SUMMARY: Catholic Charities is in search of a compassionate, trauma-informed, and culturally sensitive individual to serve as a Housing Intake Specialist at our Higher Ground St. Paul location.

This role involves close collaboration with Property Management to ensure timely occupancy of available units. The Housing Intake Specialist is responsible for overseeing the application and residential processes, ensuring data accuracy, and coordinating orientations for new residents. Additionally, this position assists with move-in and move-out logistics to ensure a smooth transition for clients.

KEY RESPONSIBILITIES

  • Collaborate with Coordinated Entry to secure referrals for all available units.
  • Schedule appointments and conduct apartment showings.
  • Guide applicants through the application process, ensuring all forms are completed accurately and verifying eligibility.
  • Perform criminal background checks for applicants and promptly notify rejected candidates in writing.
  • Submit completed applications to the property manager for approval.
  • Prepare tenant files, ensuring all necessary documentation is included.
  • Inspect units prior to move-in and facilitate orientation for new residents.
  • Assist with move-in and move-out procedures, including unit inspections.
  • Conduct recertifications as required by the program.
  • Input client information into various databases in compliance with program requirements.
  • Follow up with clients to assess their successes and challenges.
  • Coordinate and mentor alongside other Housing Intake staff and Navigators to uphold best practices for client success.
  • Ensure accurate reporting.
  • Perform other duties as assigned.

MINIMUM QUALIFICATIONS

  • Bachelor's degree in human services or a related field is preferred.
  • A minimum of three (3) years of relevant experience in housing program management or development.
  • Proficient in Yardi, Credible, and Sharepoint.
  • Strong understanding of best practices in finance/billing, client record management, and data analysis systems.
  • Ability to engage with diverse and/or low-income populations, including individuals experiencing homelessness, unstable housing, or mental health challenges.

JOB CLASSIFICATION: Regular; Full-Time; Hourly; Non-Exempt

PHYSICAL REQUIREMENTS

CPR Certification: No

Driving Required: Yes

Operating Specialized Machinery: No

Walking or Standing for More than 2 Hours/Shift: No

Lifting up to 25lbs without Assistance: No

Lifting up to 50lbs without Assistance: No

Physically Restraining Clients: No

Catholic Charities is an equal opportunity employer.

This job description is not intended to be an exhaustive list of all duties and responsibilities associated with the position.

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