Client Relations Coordinator

2 weeks ago

Pflugerville, Texas, United States Qualico Developments US, Inc. Full time
Title: Client Relations Coordinator

Location: Austin, TX and surrounding areas

About Us
Qualico Developments US, Inc. is a prominent entity in the residential construction sector, boasting over 65 years of industry expertise. We specialize in delivering award-winning home designs, personalized interior design selections, and comprehensive finishing packages that cater to the unique preferences of each homeowner. Our operations span across Western Canada, Dallas, Texas, and Austin, Texas. To discover more about our offerings, please visit our website.

At Qualico, our team is our greatest asset. We provide a dynamic environment for career growth, complemented by competitive compensation, benefits packages, a company-matched 401K program, and an employee home purchase initiative.

Compensation for this role includes a base hourly wage along with an entry-level commission structure.

Job Overview

Reporting to the Sales Director, the Client Relations Coordinator plays a crucial role in facilitating the new home sales process. This position also involves maintaining the assigned show home(s) or sales center, ensuring that customers receive an outstanding experience throughout their home buying journey.
  • Serve as the initial point of contact for clients, ensuring exceptional customer service is delivered.
  • Conduct show home tours, provide product details, and explain the purchasing process. Manage incoming calls and emails, and schedule appointments.
  • Assist in evaluating potential buyers and converting them into qualified clients. Maintain customer records and aid in securing financing.
  • Regularly inspect and ensure that show home(s) or sales center are visually appealing and well-maintained. Attend to tasks such as organizing décor, straightening signage, and managing inventory of supplies.
  • Support clients throughout the home construction process, coordinating project modifications and providing updates on progress.
  • Perform various administrative duties including data entry, filing, calendar management, tracking customer deposits, and maintaining office supplies and sales materials.
As our ideal candidate, you are...
  • A proficient communicator: you articulate your thoughts clearly in both verbal and written forms.
  • An attentive listener: you strive to understand and engage with others respectfully.
  • Respectful: you honor diversity and handle sensitive situations with integrity.
  • Service-oriented: you manage relationships with clients and colleagues with tact and diplomacy.
  • A resourceful problem-solver: you approach challenges creatively and are not afraid to explore innovative solutions.
Essential Requirements
  • High School Diploma or equivalent.
  • 6 months of experience in sales within the residential construction industry is preferred.
  • Valid driver's license and access to a reliable vehicle.
  • Successful completion of a criminal record check and driver's abstract.
  • Proficient in using office equipment and software, including Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), CRM, and accounting tools.
What We Value
  • Building trustworthy and successful working relationships.
  • Establishing clear, measurable, and attainable goals.
  • Collaborating with team members in a positive and respectful manner.
  • Keeping up-to-date with relevant technical skills.
  • Consistently meeting client expectations.
  • Taking accountability for the results of decisions and actions.
Working Conditions

This role primarily operates within a show home or sales center environment. Standard working hours are typically during business hours, with occasional evenings and weekends required, as well as travel to off-site meetings or other show homes.

We appreciate your interest in joining our team. Candidates selected for consideration will be contacted. Join our Talent Community to stay informed about job opportunities and discover why we are proud to be a great place to work.

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