Client Support Specialist
2 weeks ago
Position: Customer Service Representative
Company Overview:
BCforward is a leading firm dedicated to providing exceptional workforce management solutions and professional services. We pride ourselves on our commitment to fostering human potential and supporting organizations in achieving their strategic objectives.
Role Overview:
This position involves delivering impartial support to Medicaid Providers regarding inquiries related to eligibility, medical claims status, and various program-related questions. The successful candidate will play a crucial role in ensuring effective communication and problem resolution for our clients.
Key Responsibilities:
- Provide clear and unbiased assistance to Medicaid Providers.
- Address and resolve inquiries efficiently and courteously.
- Document all interactions accurately in online logs.
- Facilitate the transfer of calls to appropriate departments as necessary.
- Meet established performance standards consistently.
- Complete additional tasks as assigned by management.
- Maintain high attendance and performance metrics.
BCforward offers a comprehensive benefits package for eligible employees, which includes major medical, dental, vision, and life insurance, as well as short-term and long-term disability coverage and a 401k plan.
Commitment to Diversity:
BCforward is an equal opportunity employer. We value diversity and encourage all qualified applicants to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.
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