Client Support Specialist

2 weeks ago


Pflugerville, Texas, United States Altruistic AC Heating & Plumbing Full time
Job Overview

Position: Customer Service Representative

Are you eager to advance your career with a dynamic and diverse HVAC organization?

Altruistic AC & Heating is a community-focused HVAC provider dedicated to delivering exceptional heating, air conditioning, and indoor air quality solutions.

As a rapidly expanding company, we seek an enthusiastic individual to become part of our dedicated team of professionals.

The ideal candidate will be proactive, self-driven, personable, and adept at resolving issues. This role demands a positive attitude and a commitment to prioritizing client satisfaction. Exceptional communication skills and a talent for building relationships are essential.

Location: This position is based in our office and is not available for remote or hybrid work.

Benefits:

  • Potential for commission and performance-related bonuses
  • 5 PTO days in the first year (increases after year 1) and 7 paid holidays after the initial 90 days
  • Comprehensive benefits package including health, dental, and vision insurance options
  • 65% of healthcare costs covered after 90 days on the company plan
  • 401(k) retirement plan

Working Hours: 8:00 AM - 5:00 PM CT on weekdays, with occasional overtime and weekend work as necessary.

Compensation: $20.00 per hour

Key Responsibilities:

  • Deliver prompt, friendly, and professional service to clients.
  • Address customer inquiries and resolve issues efficiently.
  • Handle incoming communications via calls, texts, and emails regarding services, billing, and other inquiries.
  • Schedule service and estimate appointments promptly.
  • Coordinate approvals for work with various companies and homeowners.
  • Make outbound calls to book, confirm, and follow up on appointments.
  • Follow up on outstanding invoices and estimates.
  • Maintain the service plan database.
  • Manage follow-ups on offered plans and handle rollovers.
  • Assist with administrative and operational projects as required.
  • Provide backup support for the Dispatcher.
  • This role may occasionally involve remote work during busy periods, with a rotating schedule.

Qualifications:

  • Strong written and verbal communication skills.
  • Highly organized with excellent attention to detail.
  • Proven ability to maintain professionalism and discretion.
  • High school diploma or equivalent required.
  • Minimum of 1 year of experience in a customer support role (HVAC experience preferred but not mandatory).
  • At least 1 year of administrative support experience in a fast-paced environment.
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
  • Strong organizational and recordkeeping skills.
  • Experience with ServiceTitan is a plus.
  • Bilingual (Spanish & English) is preferred but not required.

***NO PHONE CALLS OR IN-OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***



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