Program Coordinator

1 day ago


Richmond, Virginia, United States Commonwealth of Virginia Full time
Job Summary

We are seeking a highly organized and detail-oriented Program Coordinator - Customer Engagement to join our team at the Virginia Information Technologies Agency (VITA). This role is key to the success of our Customer Experience division and will facilitate all customer engagement meetings and forums.

Key Responsibilities
  • Coordinate customer engagement meetings and forums, including the CIO Advisory Council (CAC), Agency IT Resource (AITR), Relationship Management Committee (RMC), RMC Workgroups, and Customer Experience Officer's (CXO) Corner.
  • Develop and maintain relationships with customers and stakeholders to ensure effective communication and collaboration.
  • Provide administrative support to the Customer Experience team, including preparing meeting materials, taking minutes, and maintaining records.
  • Assist in the development and implementation of customer engagement strategies and initiatives.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
Requirements
  • Recent alumni with experience in meeting coordination or a related role.
  • Familiarity with IT terminology and experience with Microsoft 365 platform, including MS Teams, Outlook, Excel, PowerPoint, and SharePoint.
  • Strong organizational skills and attention to detail, with excellent communication skills, both written and verbal.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Ability to maintain a flexible schedule and work in a team environment.
Preferred Qualifications
  • Previous experience in a governmental setting or IT environment.
  • ITIL foundations certification or prior experience in a customer experience setting or voice of the customer program.
  • Demonstrated prior project coordination or project management experience.
  • Technical proficiency in presentation software and collaboration programs such as Teams and SharePoint.
What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a competitive salary and benefits package. If you are a motivated and detail-oriented individual with a passion for customer engagement, we encourage you to apply for this exciting opportunity.


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