Front Desk Representative

5 days ago

Ashland, Oregon, United States Lithia Springs Resort Full time
Front Desk Agent Job Description

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a memorable experience from check-in to check-out.

Key Responsibilities:
  • Guest Check-in/Check-out: Greet and check guests in/out efficiently and professionally, ensuring accurate and timely information and services.
  • Payment Processing: Process guest payments and obtain necessary identification, maintaining a high level of security and confidentiality.
  • Special Requests: Communicate and fulfill special guest requests, responding promptly and positively to ensure guest satisfaction.
  • Guest Inquiries: Respond to guest inquiries and resolve issues professionally and courteously, maintaining a positive and respectful tone.
  • Complaint Resolution: Manage and resolve guest complaints in a professional and courteous manner, ensuring a high level of guest satisfaction.
  • Phone Calls: Answer phone calls promptly and route them appropriately, maintaining a professional and courteous tone.
  • Amenity Promotion: Promote hotel amenities, events, and special packages to guests, ensuring they are aware of the resort's offerings.
  • Shift Communication: Communicate effectively with other shifts, ensuring seamless guest service and a smooth operation.
  • Daily Tasks: Complete daily checklist tasks, maintaining a high level of organization and attention to detail.
  • Cash Handling: Handle cash transactions accurately, maintaining a high level of security and confidentiality.
  • Accounting: Post charges to guest accounts, reconciling shift transactions and preparing cash drops as needed.
  • Vehicle Use: Drive company vehicles as needed, maintaining a high level of safety and responsibility.
  • Guest Mail/Messages: Manage guest mail, messages, and wake-up calls, ensuring timely and accurate delivery.
  • Additional Duties: Perform additional duties as assigned, maintaining a high level of flexibility and adaptability.
Additional Requirements:
  • Work Environment: Maintain a clean and organized work area, ensuring a safe and healthy working environment.
  • Professional Conduct: Conduct yourself professionally at all times, maintaining a high level of integrity and respect.
  • Guest Safety: Ensure a safe working environment, maintaining a high level of awareness and responsibility.
  • Departmental Relationships: Foster good working relationships with all departments, maintaining a high level of collaboration and communication.
  • Company Policies: Comply with all hotel policies and procedures, maintaining a high level of adherence and accountability.

We offer a competitive hourly wage and a range of benefits, including a retirement plan, local discounts, paid time off, and great EAP benefits. We are an equal opportunity employer and welcome applications from all qualified candidates.

  • Front Desk Representative

    4 days ago

    Ashland, Oregon, United States Lithia Springs Resort Full time

    Front Desk Agent OpportunityWe are seeking a skilled and friendly Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a memorable experience from check-in to check-out.Key Responsibilities:Efficiently check guests in and out,...

  • Front Desk Representative

    3 days ago

    Ashland, Oregon, United States Lithia Springs Resort Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Lithia Springs Resort. As the primary point of contact for our guests, you will be responsible for providing exceptional service and ensuring a memorable experience from check-in to check-out.Key ResponsibilitiesGuest Services: Greet and check guests in/out...

  • Front Desk Representative

    1 day ago

    Ashland, Oregon, United States Lithia Springs Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Efficiently check...

  • Front Desk Representative

    1 week ago

    Ashland, Oregon, United States Ashland Springs Hotel Full time

    Front Desk Agent Job DescriptionAshland Springs Hotel in Ashland, OR is seeking a Front Desk Agent to provide exceptional guest service and ensure a smooth check-in and check-out experience.Key Responsibilities:Ensure guests are greeted and checked in/out in a friendly and efficient manner.Obtain guest identification and credit/check approval as directed by...

  • Front Desk Representative

    1 day ago

    Ashland, Oregon, United States Ashland Springs Hotel Full time

    Front Desk Agent Job DescriptionAshland Springs Hotel in Ashland, OR is seeking a Front Desk Agent to provide exceptional guest service and ensure a smooth check-in and check-out experience.Key Responsibilities:Ensure guests are greeted and checked in/out of the hotel in a friendly and efficient manner.Obtain guest identification and credit/check approval as...

  • Guest Service Representative/Front Desk Associate

    3 weeks ago

    Ashland, Oregon, United States Northwest x Southern Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative/Front Desk Clerk to join our team at Northwest x Southern Hospitality. As a key member of our front desk team, you will be responsible for ensuring exceptional guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel...

  • Front Desk Representative

    5 days ago

    Ashland, Oregon, United States Lithia Springs Resort Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience from check-in to check-out.Key ResponsibilitiesProcess guest arrivals and departures...

  • Front Desk Representative

    5 days ago

    Ashland, Oregon, United States Ashland Springs Hotel Full time

    Job SummaryAshland Springs Hotel is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a seamless hotel experience.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch customer service.Key ResponsibilitiesEnsure guests...

  • Front Office Team Leader

    4 weeks ago

    Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a skilled and motivated Front Desk Supervisor to become a vital part of our team at Ashland Hills Hotel. In this pivotal role, you will oversee the front desk operations, ensuring that our guests receive exceptional service and memorable experiences.Position Overview: Full-Time, hourly compensation.Key Responsibilities:Supervise all guest...

  • Guest Services Representative

    4 weeks ago

    Ashland, Oregon, United States Lithia Springs Resort Full time

    We are looking for a courteous, professional, and detail-focused Front Desk Agent to become a part of our team at Lithia Springs Resort. As the initial point of interaction for our visitors, your role will involve delivering precise and prompt information and services in a friendly manner, ensuring a remarkable guest experience from arrival to departure. ...

  • Guest Services Representative

    4 weeks ago

    Ashland, Oregon, United States Lithia Springs Resort Full time

    We are looking for a courteous, professional, and detail-focused Front Desk Agent to become a part of our team at Lithia Springs Resort. As the initial point of contact for our visitors, your role will involve delivering precise and prompt information and services in a friendly manner, ensuring a remarkable guest experience from arrival to...

  • Guest Services Representative

    4 weeks ago

    Ashland, Oregon, United States Lithia Springs Resort Full time

    We are looking for a courteous, professional, and detail-focused Front Desk Agent to be part of our team at Lithia Springs Resort. As the initial point of contact for our visitors, your role will involve delivering precise and prompt information and services in a friendly manner, ensuring a remarkable guest experience from arrival to departure. Position...

  • Guest Services Manager

    4 weeks ago

    Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a skilled and proactive Front Desk Supervisor to oversee the front office team at Ashland Hills Hotel. In this pivotal role, you will be responsible for managing the daily operations of the front desk, ensuring that all guests receive exceptional service and a memorable experience.Position Overview: Full-Time, hourly compensation.Key...

  • Guest Services Manager

    4 weeks ago

    Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a skilled and proactive Front Desk Supervisor to oversee the front office operations at Ashland Hills Hotel. In this pivotal role, you will be responsible for leading, organizing, and coordinating the activities of the front desk team to ensure exceptional service and memorable experiences for our guests.Position Overview: Full-Time,...

  • Guest Services Manager

    4 weeks ago

    Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewAshland Hills Hotel is looking for a proactive and skilled Front Desk Supervisor to enhance our front office team. In this pivotal role, you will oversee the front desk operations, ensuring that all guests receive exceptional service and memorable experiences.Key Responsibilities:Manage Guest Processes: Supervise all facets of guest check-in...

  • Guest Services Manager

    4 weeks ago

    Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewAshland Hills Hotel is in search of a skilled and proactive Front Desk Supervisor to enhance our front office team. This pivotal role involves overseeing the front desk operations to ensure exceptional service delivery and memorable experiences for our guests.Key Responsibilities:Guest Registration Management: Supervise all guest check-in...

  • Guest Services Manager

    4 weeks ago

    Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a motivated and skilled Front Desk Supervisor to become a vital part of the Ashland Hills Hotel team. In this pivotal role, you will oversee the front desk operations, ensuring that our guests receive exceptional service and memorable experiences.Position Overview: Full-Time, hourly compensation.Key Responsibilities:Supervise all guest...

  • Guest Services Manager

    4 weeks ago

    Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a proactive and skilled Guest Services Manager to oversee the front desk operations at Ashland Hills Hotel. In this pivotal role, you will be responsible for guiding, organizing, and managing the front desk team to ensure exceptional service and memorable experiences for our guests.Position Overview: Full-Time, hourly compensation.Key...

  • Reception Operations Supervisor

    4 weeks ago

    Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a motivated and skilled Front Desk Supervisor to become a vital part of the Ashland Hills Hotel team. In this leadership role, you will oversee the front desk operations, ensuring that our guests receive exceptional service and memorable experiences.Position Overview: Full-Time, hourly compensation.Key Responsibilities:Supervise all guest...

  • Lobby Operations Manager

    4 weeks ago

    Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a motivated and skilled Front Desk Supervisor to become a vital part of our team at Ashland Hills Hotel. In this pivotal role, you will oversee the front office operations, ensuring that our guests receive exceptional service and memorable experiences.Position Overview: This is a full-time position with an hourly wage.Key...