Front Desk Representative
5 days ago
Ashland Springs Hotel is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a seamless hotel experience.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch customer service.
Key Responsibilities- Ensure guests are greeted and checked in/out of the hotel in a friendly and efficient manner.
- Obtain guest identification and credit/check approval as directed by hotel policy.
- Communicate special guest requests and ensure they are fulfilled.
- Listen and respond to guest inquiries in a positive and friendly manner.
- Manage and resolve all guest complaints and problems in a professional and timely manner.
- Answer telephones promptly and courteously, routing calls as necessary.
- Enthusiastically promote the hotel and its amenities, offering information and answering questions.
- Communicate with the next shift to pass on necessary information.
- Complete tasks on the daily checklist.
- Adhere to policies regarding handling of employee's cash bank.
- Post charges to individual room or master accounts.
- Reconcile all charges and cash received during shift and prepare drop, having it witnessed.
- Drive Company vans as needed.
- Handle guest mail and messages per established procedures.
- Offer and properly handle requests for wake up calls.
- Perform all other duties as assigned.
- High school diploma or GED.
- Possession of government required licenses or certificates.
- Basic math skills and prior cash handling experience.
- A Retirement plan through the company-sponsored 401k plan, including a company match.
- Local Discounts at our other properties, offering special perks and benefits.
- Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees).
- Great EAP Benefits, available day one, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness.
- Class Discounts, Free Confidential Legal Advice, and more.
Ashland Springs Hotel is an equal opportunity employer, considering all qualified applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
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