Front Desk Representative

5 days ago


Ashland, Oregon, United States Ashland Springs Hotel Full time
Job Summary

Ashland Springs Hotel is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a seamless hotel experience.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch customer service.

Key Responsibilities
  • Ensure guests are greeted and checked in/out of the hotel in a friendly and efficient manner.
  • Obtain guest identification and credit/check approval as directed by hotel policy.
  • Communicate special guest requests and ensure they are fulfilled.
  • Listen and respond to guest inquiries in a positive and friendly manner.
  • Manage and resolve all guest complaints and problems in a professional and timely manner.
  • Answer telephones promptly and courteously, routing calls as necessary.
  • Enthusiastically promote the hotel and its amenities, offering information and answering questions.
  • Communicate with the next shift to pass on necessary information.
  • Complete tasks on the daily checklist.
  • Adhere to policies regarding handling of employee's cash bank.
  • Post charges to individual room or master accounts.
  • Reconcile all charges and cash received during shift and prepare drop, having it witnessed.
  • Drive Company vans as needed.
  • Handle guest mail and messages per established procedures.
  • Offer and properly handle requests for wake up calls.
  • Perform all other duties as assigned.
Requirements
  • High school diploma or GED.
  • Possession of government required licenses or certificates.
  • Basic math skills and prior cash handling experience.
Why Work for Us?
  • A Retirement plan through the company-sponsored 401k plan, including a company match.
  • Local Discounts at our other properties, offering special perks and benefits.
  • Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees).
  • Great EAP Benefits, available day one, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness.
  • Class Discounts, Free Confidential Legal Advice, and more.

Ashland Springs Hotel is an equal opportunity employer, considering all qualified applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.



  • Ashland, Oregon, United States Lithia Springs Resort Full time

    Front Desk Agent OpportunityWe are seeking a skilled and friendly Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a memorable experience from check-in to check-out.Key Responsibilities:Efficiently check guests in and out,...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Lithia Springs Resort. As the primary point of contact for our guests, you will be responsible for providing exceptional service and ensuring a memorable experience from check-in to check-out.Key ResponsibilitiesGuest Services: Greet and check guests in/out...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Efficiently check...


  • Ashland, Oregon, United States Ashland Springs Hotel Full time

    Front Desk Agent Job DescriptionAshland Springs Hotel in Ashland, OR is seeking a Front Desk Agent to provide exceptional guest service and ensure a smooth check-in and check-out experience.Key Responsibilities:Ensure guests are greeted and checked in/out in a friendly and efficient manner.Obtain guest identification and credit/check approval as directed by...


  • Ashland, Oregon, United States Ashland Springs Hotel Full time

    Front Desk Agent Job DescriptionAshland Springs Hotel in Ashland, OR is seeking a Front Desk Agent to provide exceptional guest service and ensure a smooth check-in and check-out experience.Key Responsibilities:Ensure guests are greeted and checked in/out of the hotel in a friendly and efficient manner.Obtain guest identification and credit/check approval as...


  • Ashland, Oregon, United States Northwest x Southern Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative/Front Desk Clerk to join our team at Northwest x Southern Hospitality. As a key member of our front desk team, you will be responsible for ensuring exceptional guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a memorable experience from check-in to check-out.Key Responsibilities:Guest...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Lithia Springs Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience from check-in to check-out.Key ResponsibilitiesProcess guest arrivals and departures...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a skilled and motivated Front Desk Supervisor to become a vital part of our team at Ashland Hills Hotel. In this pivotal role, you will oversee the front desk operations, ensuring that our guests receive exceptional service and memorable experiences.Position Overview: Full-Time, hourly compensation.Key Responsibilities:Supervise all guest...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    We are looking for a courteous, professional, and detail-focused Front Desk Agent to become a part of our team at Lithia Springs Resort. As the initial point of interaction for our visitors, your role will involve delivering precise and prompt information and services in a friendly manner, ensuring a remarkable guest experience from arrival to departure. ...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    We are looking for a courteous, professional, and detail-focused Front Desk Agent to become a part of our team at Lithia Springs Resort. As the initial point of contact for our visitors, your role will involve delivering precise and prompt information and services in a friendly manner, ensuring a remarkable guest experience from arrival to...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    We are looking for a courteous, professional, and detail-focused Front Desk Agent to be part of our team at Lithia Springs Resort. As the initial point of contact for our visitors, your role will involve delivering precise and prompt information and services in a friendly manner, ensuring a remarkable guest experience from arrival to departure. Position...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a skilled and proactive Front Desk Supervisor to oversee the front office team at Ashland Hills Hotel. In this pivotal role, you will be responsible for managing the daily operations of the front desk, ensuring that all guests receive exceptional service and a memorable experience.Position Overview: Full-Time, hourly compensation.Key...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a skilled and proactive Front Desk Supervisor to oversee the front office operations at Ashland Hills Hotel. In this pivotal role, you will be responsible for leading, organizing, and coordinating the activities of the front desk team to ensure exceptional service and memorable experiences for our guests.Position Overview: Full-Time,...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewAshland Hills Hotel is looking for a proactive and skilled Front Desk Supervisor to enhance our front office team. In this pivotal role, you will oversee the front desk operations, ensuring that all guests receive exceptional service and memorable experiences.Key Responsibilities:Manage Guest Processes: Supervise all facets of guest check-in...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewAshland Hills Hotel is in search of a skilled and proactive Front Desk Supervisor to enhance our front office team. This pivotal role involves overseeing the front desk operations to ensure exceptional service delivery and memorable experiences for our guests.Key Responsibilities:Guest Registration Management: Supervise all guest check-in...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a motivated and skilled Front Desk Supervisor to become a vital part of the Ashland Hills Hotel team. In this pivotal role, you will oversee the front desk operations, ensuring that our guests receive exceptional service and memorable experiences.Position Overview: Full-Time, hourly compensation.Key Responsibilities:Supervise all guest...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a proactive and skilled Guest Services Manager to oversee the front desk operations at Ashland Hills Hotel. In this pivotal role, you will be responsible for guiding, organizing, and managing the front desk team to ensure exceptional service and memorable experiences for our guests.Position Overview: Full-Time, hourly compensation.Key...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a motivated and skilled Front Desk Supervisor to become a vital part of the Ashland Hills Hotel team. In this leadership role, you will oversee the front desk operations, ensuring that our guests receive exceptional service and memorable experiences.Position Overview: Full-Time, hourly compensation.Key Responsibilities:Supervise all guest...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewWe are looking for a skilled and proactive Front Desk Supervisor to oversee the front office operations at Ashland Hills Hotel. This role is crucial in ensuring that our guests receive exceptional service and have memorable experiences during their stay.Key ResponsibilitiesGuest Management: Supervise all aspects of guest registration and...