Guest Services Manager

2 weeks ago


Ashland, Oregon, United States Ashland Hills Hotel Full time

We are looking for a proactive and skilled Guest Services Manager to oversee the front desk operations at Ashland Hills Hotel. In this pivotal role, you will be responsible for guiding, organizing, and managing the front desk team to ensure exceptional service and memorable experiences for our guests.

Position Overview: Full-Time, hourly compensation.

Key Responsibilities:

  • Supervise all facets of guest registration and departure procedures.
  • Establish and uphold communication protocols among front desk personnel, guests, and hotel departments.
  • Ensure high standards of customer service are maintained, with a strict policy against subpar service.
  • Address guest inquiries, requests, and complaints in a timely and professional manner.
  • Manage the reservation system for both individual and group bookings.
  • Possess in-depth knowledge of hotel amenities, room categories, pricing, and promotional packages.
  • Assist in streamlining front desk operations and implementing effective task management systems for staff.
  • Engage in employee management activities, including recruitment, training, performance evaluations, and disciplinary actions.
  • Educate front desk personnel on sales techniques, customer service excellence, and hotel marketing initiatives.
  • Drive growth in transient sales.
  • Support budget management and efficient staff scheduling.
  • Conduct regular staff meetings to ensure alignment and communication.
  • Perform additional duties as required.

Qualifications:

  • Minimum of two years experience in hotel front desk operations preferred.
  • Previous experience in a supervisory role is advantageous.
  • Possession of necessary government licenses or certifications.
  • Strong understanding of front office management.
  • Exceptional organizational and leadership capabilities.
  • Detail-oriented with proficient problem-solving skills.
  • Strong verbal and written communication skills.
  • Professional appearance and demeanor.
  • Experience with cash handling is required.
  • Able to multitask and perform well under pressure.
  • Willingness to work flexible hours, including weekends and holidays.

If you are a dedicated hospitality professional with a commitment to leadership and customer service excellence, we invite you to consider this rewarding opportunity as our Guest Services Manager.

Compensation: Annual Salary



  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    Job OverviewWe are looking for a proactive and skilled Guest Services Manager to oversee the front office operations at Ashland Hills Hotel. In this pivotal role, you will be responsible for guiding, organizing, and coordinating the activities of the front desk team to ensure exceptional service and memorable experiences for all guests.Position Details:...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewAshland Hills Hotel is in search of a Front Desk Supervisor who is both dynamic and seasoned in hospitality management. This pivotal role entails overseeing the front office operations, ensuring that our guests receive exceptional service and memorable experiences.Key Responsibilities:Guest Registration Management: Supervise all facets of...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewWe are in search of a skilled and proactive Front Desk Supervisor to enhance the guest experience at Ashland Hills Hotel. This pivotal role involves overseeing the front office team to ensure exceptional service delivery and operational efficiency.Key Responsibilities:Supervise Guest Interactions: Oversee all facets of guest check-in and...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a skilled and proactive Front Desk Supervisor to oversee the front office operations at Ashland Hills Hotel. In this pivotal role, you will be responsible for leading, organizing, and coordinating the activities of the front desk team to ensure exceptional service and memorable experiences for our guests.Position Overview: Full-Time,...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewAshland Hills Hotel is looking for a proactive and skilled Front Desk Supervisor to enhance our front office team. In this pivotal role, you will oversee the front desk operations, ensuring that all guests receive exceptional service and memorable experiences.Key Responsibilities:Manage Guest Processes: Supervise all facets of guest check-in...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewWe are looking for a skilled and proactive Front Desk Supervisor to oversee the front office operations at Ashland Hills Hotel. This role is crucial in ensuring that our guests receive exceptional service and have memorable experiences during their stay.Key ResponsibilitiesGuest Management: Supervise all aspects of guest registration and...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewWe are in search of a skilled and motivated Front Desk Supervisor to oversee the front office operations at Ashland Hills Hotel. This role is pivotal in ensuring exceptional service delivery and guest satisfaction.Key Responsibilities:Guest Management: Supervise all guest registration and departure procedures to ensure a seamless...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a skilled and proactive Front Desk Supervisor to oversee the front office team at Ashland Hills Hotel. In this pivotal role, you will be responsible for managing the daily operations of the front desk, ensuring that all guests receive exceptional service and a memorable experience.Position Overview: Full-Time, hourly compensation.Key...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    Position OverviewAshland Hills Hotel is in search of a skilled and proactive Front Desk Supervisor to enhance our front office team. This pivotal role involves overseeing the front desk operations to ensure exceptional service delivery and memorable experiences for our guests.Key Responsibilities:Guest Registration Management: Supervise all guest check-in...


  • Ashland, Oregon, United States Ashland Hills Hotel Full time

    We are looking for a motivated and skilled Front Desk Supervisor to become a vital part of the Ashland Hills Hotel team. In this pivotal role, you will oversee the front desk operations, ensuring that our guests receive exceptional service and memorable experiences.Position Overview: Full-Time, hourly compensation.Key Responsibilities:Supervise all guest...


  • Ashland, Oregon, United States Ashland Springs Hotel Full time

    Job OverviewWe are looking for a courteous, professional, and detail-focused Guest Services Representative to become a part of the Ashland Springs Hotel team. As the initial point of interaction for our visitors, your role will involve delivering precise and timely information and services in a friendly manner, ensuring a remarkable guest experience from...


  • Ashland, Oregon, United States Ashland Springs Hotel Full time

    We are looking for a courteous, professional, and detail-focused Guest Services Representative to become a part of our team at Ashland Springs Hotel. As the initial point of contact for our visitors, your role will involve delivering precise and timely information and services in a welcoming manner, ensuring a remarkable guest experience from arrival to...


  • Ashland, Oregon, United States Ashland Springs Hotel Full time

    Position Overview:We are looking for a courteous, professional, and detail-focused Guest Services Representative to be part of Ashland Springs Hotel.As the initial point of contact for our visitors, your role will involve delivering precise and timely information and services in a friendly manner, ensuring a remarkable guest experience from arrival to...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    We are looking for a welcoming, professional, and detail-focused Guest Services Representative to become a part of our team at Lithia Springs Resort.As the initial point of interaction for our visitors, you will be tasked with delivering precise and timely information and services in a friendly manner, ensuring a remarkable guest experience from arrival to...


  • Ashland, Oregon, United States Ashland Springs Hotel Full time

    Position Overview: We are looking for a courteous, professional, and detail-focused Guest Services Representative to become a part of Ashland Springs Hotel. As the initial point of contact for our visitors, your role will involve delivering precise and timely information and services in a friendly manner, ensuring a remarkable guest experience from arrival...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    We are looking for a courteous, professional, and detail-focused Front Desk Agent to become a part of our team at Lithia Springs Resort. As the initial point of contact for our visitors, your role will involve delivering precise and prompt information and services in a friendly manner, ensuring a remarkable guest experience from arrival to...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    We are looking for a courteous, professional, and detail-focused Front Desk Agent to become a part of our team at Lithia Springs Resort. As the initial point of interaction for our visitors, your role will involve delivering precise and prompt information and services in a friendly manner, ensuring a remarkable guest experience from arrival to departure. ...


  • Ashland, Oregon, United States Lithia Springs Resort Full time

    We are looking for a courteous, professional, and detail-focused Front Desk Agent to be part of our team at Lithia Springs Resort. As the initial point of contact for our visitors, your role will involve delivering precise and prompt information and services in a friendly manner, ensuring a remarkable guest experience from arrival to departure. Position...


  • Ashland, Oregon, United States Northwest x Southern Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Northwest x Southern Hospitality. As a key member of our front desk team, you will be responsible for ensuring exceptional guest experiences and driving revenue growth through efficient check-in, check-out, and service coordination.Key...


  • Ashland, Oregon, United States Northwest x Southern Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative/Front Desk Clerk to join our team at Northwest x Southern Hospitality. As a key member of our front desk team, you will be responsible for ensuring exceptional guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel...