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Reception Operations Supervisor

2 months ago

Ashland, Oregon, United States Ashland Hills Hotel Full time

We are looking for a motivated and skilled Front Desk Supervisor to become a vital part of the Ashland Hills Hotel team. In this leadership role, you will oversee the front desk operations, ensuring that our guests receive exceptional service and memorable experiences.

Position Overview: Full-Time, hourly compensation.

Key Responsibilities:

  • Supervise all guest registration and departure procedures.
  • Establish and uphold communication protocols among front desk personnel, guests, and various hotel departments.
  • Ensure the delivery of outstanding customer service, maintaining a zero-tolerance policy for subpar service.
  • Address guest inquiries, requests, and concerns in a timely and professional manner.
  • Manage the reservation system for both individual and group bookings.
  • Possess thorough knowledge of hotel amenities, room categories, pricing, and available packages.
  • Assist in streamlining front desk operations and developing systems to keep staff focused and efficient.
  • Engage in employee management tasks, including recruitment, training, performance reviews, and terminations.
  • Provide training to front desk personnel on sales techniques, customer service excellence, and hotel offerings.
  • Encourage growth in transient sales.
  • Support budget management and effective staff scheduling.
  • Conduct regular staff meetings to ensure team alignment.
  • Perform additional duties as required.

Qualifications:

  • Minimum of two years of experience in hotel front desk operations is preferred.
  • Previous experience in a supervisory role is advantageous.
  • Possession of necessary government licenses or certifications.
  • Comprehensive understanding of front office procedures.
  • Strong organizational and leadership capabilities.
  • Detail-oriented with excellent problem-solving skills.
  • Effective verbal and written communication abilities.
  • Professional appearance and demeanor.
  • Experience with cash handling is required.
  • Ability to manage multiple tasks and perform well under pressure.
  • Willingness to work flexible hours, including weekends and holidays.

If you are a dedicated hospitality professional with a commitment to leadership and outstanding customer service, we invite you to consider this rewarding opportunity as our Front Desk Supervisor.

We are an equal opportunity employer, and all qualified candidates will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.



Compensation Information: Yearly Salary

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