FCA Recall Specialist

3 weeks ago

Huntington Beach, California, United States MarketSource Full time
Job Title: FCA Recall Specialist

MarketSource, a leading provider of managed sales solutions, is seeking a highly motivated and detail-oriented FCA Recall Specialist to join our team.

Job Summary:

The FCA Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls are completed or cases closed on identified targeted vehicles in their assigned geography.

Key Responsibilities:

  • Conduct field canvassing, door knocks, and face-to-face visits at identified addresses to close cases with required documentation
  • Utilize MarketSource Dashboard to review case assignments and closures
  • Subject matter expert on assigned initiative(s)
  • Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available
  • Complete, upload, and record all information to specific requirements
  • Utilize mapping and route optimization tools to effectively maximize productivity
  • Educate consumers on the extreme importance of recall and/or initiative(s)
  • Overcome hesitancy and resistance from consumers to close cases
  • Develop relationships and work closely with assigned businesses in designated markets and field team members
  • Contact or visit other locations as assigned
  • Conduct investigative work to verify the accuracy of identified outcomes from call reports
  • Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
  • Utilize available online resources to identify the location, owner, and disposition of identified target
  • Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
  • Document results of research in or another database as directed

Requirements:

  • Willingness to adhere to activity and reporting requirements
  • Proven experience interacting with customers in person, via phone call, text, and email
  • Effective communication and organization skills
  • Ability to work independently in the field with limited supervision
  • Ability to analyze and utilize key information to create territory action plans to achieve business objectives
  • Ability to make independent decisions in the field positively impacting business objectives
  • Excellent written, verbal, and communication skills
  • Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leaders
  • Strong interpersonal skills
  • Ability to work a non-traditional schedule, weekends, and evenings
  • Bilingual desired (English/Spanish)

Education and Experience:

  • High School Diploma or equivalent
  • 1+ years of work experience, industry-specific background preferred
  • Must have reliable transportation to perform essential functions within an assigned geographic area
  • Valid Driver's License

Additional Requirements:

  • Frequently position self to get in and out of a vehicle
  • Regularly ascend and descend stairs
  • Frequently move objects weighing up to twenty pounds
  • Consistently work in outdoor weather conditions

MarketSource is an Equal Opportunity Employer

We are committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds.

Benefits:

  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This role may be eligible for the following:

San Francisco Candidates only:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call.

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