Outbound Customer Service Representative
1 week ago
Mercedes-Benz of Palm Beach is seeking dedicated individuals for key roles in our Customer Service Call Center. This position offers comprehensive on-the-job training. While prior experience in a call center environment making outbound calls is advantageous, it is not mandatory.
Benefits for BDC Call Center Agents:
- Starting pay of $16 per hour, with potential bonuses
- Family-owned and operated business
- Medical, Dental, and Vision Insurance options
- 401K plan and additional benefits
- Accrued Vacation and Sick Time
Responsibilities of BDC Customer Care Specialists:
- Proactively promote and identify opportunities to enhance customer satisfaction
- Collaborate closely with the BDC Manager to arrange service appointments
- Make a minimum of 150 outbound calls daily
- Achieve a daily appointment target of at least 18
- Stay updated on service information, recalls, and requirements
- Maintain a professional business casual appearance
Requirements for BDC Customer Care Specialists:
- Availability for a 5-day work week, Monday through Friday, from 8 AM to 5 PM
- Mathematical aptitude for calculating discounts and pricing
- Ability to interpret and follow written and verbal instructions
- Valid driver's license with a clean driving record
- Strong customer service skills and a drive for success
- Capability to multitask effectively
- Persuasive communication skills to set appointments
- Proficient computer skills are essential
- Excellent phone etiquette
- Automotive experience is beneficial but not required
- Outstanding communication abilities
- Must be at least 18 years of age
About Us: Mercedes-Benz of Palm Beach is part of the New Country Motor Car Group, one of the largest independent automotive groups in the United States. We represent some of the most esteemed automotive manufacturers globally, with a commitment to investing in our team members to foster growth and create a rewarding work environment.
We are an equal opportunity employer and strictly prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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