IT Support Specialist

3 weeks ago

Virginia Beach, United States Abacus Part time
Job DescriptionJob Description

Abacus Staffing, a leading provider of comprehensive employment/placement solutions, is seeking market talent. We offer meaningful and long-term employment opportunities, competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.

 

Job Title:            IT Support/ Business Application Specialist I 

Job Locations:   City of Virginia Beach, Convention and Visitors Bureau- Directors Office

                             600 22nd Street, 2nd floor, Virginia Beach, VA 23451

Schedule:           Monday- Friday (varied hours) 20-30 hours/week

Pay Rate:            $23.87/hourly.

 

Overview:

Serves as a technical specialist principally performing work that is integrated with computerized/automated information, communications and control systems.  Provides front-line technical assistance to users who are having trouble with the use of department applications, equipment, or services – being responsible to restore functionality to the user; complex and/or high priority incidents are elevated to others for resolution.

 

Job Functions:

·       Perform day-to-day user support of computer applications, related hardware, and other systems for the department and serves as a power user.

·       Provide rapid response to notifications of service interruptions.

·       Establish the priority of recorded incidents and resolve common client service requests using available resources; determines the most effect manner to resolve the client’s reported incident.

·       Elevate special program, complex, and/or high priority incidents to the appropriate groups for resolution. Follows up to ensure that action is taken.

·       Assist in acquisition and installation of hardware and software to the required quality of specifications; and installs workstations.

·       Assist, as needed, with the maintenance and inventory of agency hardware and software.

·       Respond to internal inquiries; handles complaints and requests for service or information by aiding or refers to the proper source.

·       Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.

·       Provide exceptional customer service assisting users reporting service interruptions.

·       Write professional documents for all types of correspondence (e.g. memorandum, e- mail, instant messaging, letter, etc.).

·       Communicate information to appropriate individuals.

·       Prioritize tasks in a fast-paced work environment, work effectively under pressure.

·       Set personal deadlines and use effective time management skills. Adhere to timely elevation of complex and/or high priority issues.

·       Work effectively to ensure a coordinated and efficient use of resources compatible with overall City standards and procedures.

 

Preferences:

·       Knowledge of current computer software applications such as word processing spreadsheet, and database management programs.

·       Technical knowledge of electronic equipment and assessment protocols supporting service delivery and repair.

·       Skill in providing exceptional customer service, especially to customers with limited technical knowledge/ability.

·       Skill in assisting users reporting service interruptions, outages or making service request for IT applications, products and services.

·       Skill in adhering to procedures.

·       Skill in oral and written communications.

·       Skill in providing technical support received via multiple channels (phone, e-mail, instant messaging).

·       Skill in managing and prioritizing work assignment in a fast-paced work environment.

·       Skill in assessing source of service failure, identification of needed corrective action or repair, and performance of same in a timely and accurate manner.

·       Ability to provide rapid response to reports of service interruptions.

·       Ability to help customers resolve technical incidents in a timely manner.

·       Ability to comprehend and follow oral and written instructions.

·       Ability to perform a variety of assigned tasks that may vary from day to day, often with limited to no direct supervision.

·       Ability to determine the most effective manner to resolve the client’s reported incident.

·       Ability to verify that suggested solutions effectively resolve the users’ reported incidents.

·       Ability to maintain effective working relationships with management, department, user and contracted personnel.

·       Ability to maintain accurate, complete records.

·       Ability to work independently, but seek guidance when uncertainties arise.

·       Ability to remember procedures or steps and recall them to carry out routine tasks.

·       Ability to adjust to routine procedures to accommodate challenges or improve processes.

·       Ability to adjust to typical work stressors and maintain composure in stressful situations.

 

Requirements:

·       Any combination of education (above high school), training, and/or experience equivalent to four (4) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities.

·        May be required to have or obtain a valid driver’s license.

 

Weekly pay and benefits available

Abacus Staffing

Visit us: 360 Southport Circle, Suite102 Virginia Beach, VA 23452

Contact us: (757) 495-3145 (text or call)

 

 

Company DescriptionAbacus is a leading provider of comprehensive employment/placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure, and outstanding customer service to a workforce of more than 20,000, nationally.Company DescriptionAbacus is a leading provider of comprehensive employment/placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure, and outstanding customer service to a workforce of more than 20,000, nationally.

  • Administrative Support Specialist

    4 weeks ago

    Virginia Beach, Virginia, United States Nationwide IT Services Full time

    {"Job Title": "Administrative Support Specialist", "Job Summary": "Nationwide IT Services is seeking a highly skilled Administrative Support Specialist to provide exceptional support to a General Officer (GO) at the Pentagon. The ideal candidate will have a strong background in administrative functions, research, and project management, with the ability to...

  • Desktop Support

    1 week ago

    Virginia Beach, United States Omm IT Solutions Full time

    Please Note: This is an OnSite job with Hours of Operations from 7.30 AM to 5.30 PM EST Monday Friday (Except City Holidays). However if required the client may ask to provide support on behalf of IT for the time period during and immediately following Citydeclared emergency operations.The candidate must have or obtain a current and valid Virginia or North...

  • Service Desk Specialist

    3 weeks ago

    Virginia Beach, Virginia, United States Omm IT Solutions Full time

    About the PositionWe are seeking a highly skilled and experienced Service Desk Specialist to join our team at Omm IT Solutions. As a Service Desk Specialist, you will be responsible for providing advanced technical support to our clients through first-level resolution of reported incidents and service requests.Key ResponsibilitiesProvide technical support...

  • Service Desk Specialist

    3 weeks ago

    Virginia Beach, Virginia, United States Omm IT Solutions Full time

    About the PositionWe are seeking a highly skilled and experienced Service Desk Specialist to join our team at Omm IT Solutions. As a key member of our IT Support Center, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and maintaining our technical information databases.Key...

  • Desktop Support

    3 weeks ago

    Virginia Beach, United States Omm IT Solutions Full time

    Job DescriptionPlease Note: This is an On-Site job with Hours of Operations from 7.30 AM to 5.30 PM EST, Monday - Friday (Except City Holidays). However, if required the client may ask to provide support on behalf of IT for the time period during and immediately following City-declared emergency operations.The candidate must have or obtain a current and...

  • Nurse Specialist

    3 weeks ago

    Virginia Beach, Virginia, United States HealthCare Support Full time

    Hospice Nursing Job OpportunityWe are seeking a skilled and compassionate Nurse Specialist to join our team at HealthCare Support. As a Hospice Care Professional, you will have the opportunity to make a meaningful difference in the lives of patients and their families.Job Details:Specialty: HospiceLocation: Virginia Beach, VirginiaEstimated Salary: $54-58...

  • Technical Support Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States Decisions Full time

    Job Title: Technical Support SpecialistDecisions is a leading provider of business process automation solutions, and we are seeking a skilled Technical Support Specialist to join our team.The Technical Support Specialist will be responsible for providing exceptional customer support, troubleshooting technical issues, and training customers on the use of our...

  • Medical Support Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States Bayview Physicians Group Full time

    At Bayview Physicians Group, we're dedicated to delivering exceptional patient care and building strong relationships with our community.We're seeking a highly skilled and compassionate Medical Support Specialist to join our team!About the Role:As a Medical Support Specialist, you'll play a vital role in ensuring the smooth operation of our medical offices....

  • Tech Support Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States JTH Tax , Inc. Full time

    Job Title: Tech Support SpecialistWe are seeking a highly skilled and motivated Tech Support Specialist to join our team at JTH Tax, Inc. As a Tech Support Specialist, you will be responsible for providing technical support to our customers and franchisees, ensuring that they receive timely and professional assistance with their technical issues.Key...

  • Technical Support Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States ADS Full time

    Job Title: Technical Support SpecialistADS Inc. is seeking a highly skilled Technical Support Specialist to join our team in Virginia Beach, VA. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.Responsibilities:Install, maintain, and troubleshoot computer systems,...

  • IT Support Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States ECPI University Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at ECPI University. As a key member of our IT department, you will be responsible for providing top-notch technical support to our students, faculty, and staff.Key ResponsibilitiesInstall and configure desktop operating systems and hardwareMonitor and...

  • Technical Support Specialist

    7 days ago

    Virginia Beach, Virginia, United States TMS LLC Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at TMS LLC. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients in the Salem District VDOT area.Key Responsibilities:Provide technical support and assistance to clients in the Salem District VDOT...

  • PC Support Specialist

    4 weeks ago

    Virginia Beach, Virginia, United States Prince William County Service Authority Full time

    Job SummaryWe are seeking a highly skilled PC Support Specialist to join our team at Prince William County Service Authority. As a PC Support Specialist, you will be responsible for providing high-level hardware and software support to our corporate computer systems and peripherals.Key ResponsibilitiesProvide technical support and maintenance for all...

  • Traveling Registered Nurse Telemetry Specialist

    4 weeks ago

    Virginia Beach, Virginia, United States Healthcare Support Full time

    Job Summary:Healthcare Support is seeking a skilled Traveling Registered Nurse (RN) to join our team as a Telemetry Specialist. As a Traveling RN, you will have the opportunity to work in various healthcare settings, providing high-quality patient care and contributing to the success of our clients.Responsibilities:Provide direct patient care in a Telemetry...

  • Computer Support Specialist

    7 days ago

    Virginia Beach, Virginia, United States Rolloutsys Full time

    Job Title: Computer User Support SpecialistAt Rollout Systems, we are seeking a highly skilled Computer User Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to computer users, answering questions and resolving computer problems in a timely and professional manner.Key Responsibilities:Provide...

  • Administrative Support Specialist

    4 weeks ago

    Virginia Beach, Virginia, United States Paragon Systems, Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Paragon Systems, Inc. As an Administrative Support Specialist, you will provide administrative support to the HR department, ensuring the smooth operation of our office.Key ResponsibilitiesPayroll and Benefits Administration: Review time and...

  • Administrative Support Specialist

    3 weeks ago

    Virginia Beach, Virginia, United States Paragon Full time

    Job SummaryParagon is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide administrative support to the HR department, ensuring the smooth operation of our office.Key ResponsibilitiesPayroll and Benefits Administration: Review time and attendance sheets,...

  • Administrative Support Specialist

    4 weeks ago

    Virginia Beach, Virginia, United States PeopleShare Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at PeopleShare. As an Administrative Support Specialist, you will be responsible for providing exceptional customer service and administrative support to our clients and staff.Key Responsibilities:Customer Service: Greet customers and respond...

  • Automation Testing Specialist II

    2 weeks ago

    Virginia Beach, Virginia, United States Endurance IT Services Full time

    Automation Testing SpecialistThis role involves designing, implementing, and executing automation processes, interfaces, utilities, and applications that support business workflow. The ideal candidate will work with internal business partners to gather requirements, prototype, architect, implement, and update solutions. Key responsibilities include building...

  • Automation Testing Specialist II

    4 weeks ago

    Virginia Beach, Virginia, United States Endurance IT Services Full time

    Automation Testing Specialist - Endurance IT ServicesYou would be responsible for the design, implementation, and execution of various automation processes, interfaces, utilities, and applications supporting business workflow. Other responsibilities include working with internal business partners to gather requirements, prototyping, architecting,...