FCA Recall Specialist

Job Title: FCA Recall Specialist

Job Summary:
The Field Canvasser/Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls, or other Original Equipment Manufacturers (OEM) critical initiatives assigned, are completed, or cases closed on identified targeted vehicles in their assigned geography.

Key Responsibilities:
• Conduct field canvassing, "door knocks" and face-to-face visits at identified addresses to close cases with required documentation
• Utilize MarketSource Salesforce.com Dashboard to review case assignments and closures
• Subject matter expert on assigned initiative(s)
• Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available
• Complete, upload, and record all information to specific requirements in Salesforce.com
• Utilize mapping and route optimization tools to effectively maximize productivity
• Educate consumers on the extreme importance of recall and/or initiative(s)
• Overcome hesitancy and resistance from consumers to close cases
• Develop relationships and work closely with assigned businesses in designated markets and field team members
• Contact or visit other locations as assigned
• Conduct investigative work to verify the accuracy of identified outcomes from call reports
• Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
• Utilize available online resources to identify the location, owner, and disposition of identified target
• Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
• Document results of research in Salesforce.com or another database as directed

Requirements:
• High School Diploma or equivalent
• 1+ years of work experience, industry-specific background preferred
• Must have reliable transportation to perform essential functions within an assigned geographic area
• Valid Driver's License

Additional Requirements:
• Frequently position self to get in and out of a vehicle
• Regularly ascend and descend stairs
• Frequently move objects weighing up to twenty pounds
• Consistently work in outdoor weather conditions

Benefits:
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

---