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Outbound Customer Service Representative

2 months ago

West Palm Beach, Florida, United States Mercedes-Benz of Palm Beach Full time

Mercedes-Benz of Palm Beach is seeking dedicated individuals for key roles in our Customer Service Call Center. This position offers comprehensive on-the-job training. While prior experience in a call center making outbound calls is advantageous, it is not mandatory.

Benefits for BDC Call Center Agents:

  • Base pay of $16 per hour, plus performance bonuses
  • Family-owned and operated environment
  • Medical, Dental, and Vision coverage
  • 401K plan and additional perks
  • Accrued vacation and sick leave

Responsibilities of BDC Customer Care Specialists:

  • Actively promote and identify opportunities to provide exceptional customer service
  • Collaborate with the BDC Manager to arrange service appointments
  • Make a minimum of 150 outbound calls daily
  • Achieve a daily appointment target of at least 18
  • Stay updated on service changes, recalls, and maintenance requirements
  • Maintain a professional business casual appearance

Requirements for BDC Customer Care Specialists:

  • Work schedule: Monday to Friday, 8 AM to 5 PM
  • Basic mathematical skills for calculating discounts and pricing
  • Ability to interpret and follow written and verbal instructions
  • Valid driver's license with a clean driving record
  • Strong customer service skills and a drive for success
  • Capability to multitask effectively
  • Excellent communication skills to engage customers and set appointments
  • Proficient computer skills are essential
  • Strong phone etiquette
  • Automotive knowledge is beneficial but not required
  • Must be at least 18 years old

About Us: Mercedes-Benz of Palm Beach is part of the New Country Motor Car Group, one of the largest independent automotive groups in the United States. We represent some of the most esteemed automotive manufacturers globally, with multiple dealerships across various states. Our family-owned business thrives on investing in our employees to foster growth and create a rewarding workplace.

We are committed to being an equal opportunity employer and uphold a policy of non-discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.