Customer Engagement Specialist

2 weeks ago


Saint Helens, Oregon, United States Wauna Credit Union Full time
Job Overview

Are you equipped with exceptional communication, customer support, and problem-solving abilities? Does a commitment to a People Helping People ethos and assisting in making dreams a reality resonate with you? This role may be the perfect fit.

This position is primarily focused on addressing the needs of our members in the lobby. The main duty is to apply The Member Advantage sales and service principles while welcoming and assisting members, providing personalized service in a consultative manner. This role serves as an entry point to Wauna and will consistently refer products and services to members to help achieve Credit Union objectives, though meeting sales targets is not a requirement. Responsibilities include assisting members with: transactions and inquiries; deposit and loan accounts and services; and escalating complaints, member-related issues, procedural and policy concerns, and account challenges to the appropriate supervisor or department. This is a non-exempt role.

  • Prioritizing our members, including our Internal Members Our team takes pride in delivering services to our Members; our Credit Union is equally proud to provide benefits to our Internal Members (Employees). Our staff is the foundation of our Credit Union, and we strive to ensure their well-being; physically, personally, professionally, and financially.
    Our Comprehensive Benefits Package Includes:
    • Full medical, dental, and vision insurance with 100% Credit Union-paid premiums for employees
    • Subsidized premiums for families and dependents
    • Life and Disability insurance
    • Family medical leave
    • Paid Time Off
    • Paid Sick Leave
    • 11 Paid Holidays annually
    • Supplemental insurance options
    • Employee Assistance Program (providing free and confidential resources for emotional, financial, legal, & personal well-being)
    • Engaging Wellness Initiatives
    Financial Benefits and Incentives
    • Competitive Salary and Incentives
    • 401(k) Retirement Plan with employer matching
    • Discounted Credit Union products (reduced interest rates or fees)
    • Flexible spending accounts for medical and childcare expenses
    • Complimentary Parking at all branch locations
    Professional Development
    • Proud to be a Learning Organization
    • A Training Center equipped with a hands-on Training Lab
    • Online educational programs
    • Continuous coaching and training in every role
    • Internal promotion and transfer opportunities throughout the Credit Union
    • Career Development Education (CADET) program to guide employees along their desired career path
    • Opportunities to participate in various volunteer committees

Equal Opportunity Employer including Disability and Veterans.
Pre-employment drug screening and background verification required.

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