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Client Services Associate

2 months ago

Saint Helens, Oregon, United States Wauna Credit Union Full time
Position Overview

Are you equipped with exceptional communication, customer support, and analytical abilities? If you resonate with a People-Centric approach and have a passion for assisting others in achieving their aspirations, this role could be an excellent fit for you.

This role is primarily focused on addressing the needs of our members in the service area. The main duty is to implement The Member Advantage sales and service principles while welcoming and assisting members, providing personalized service in a consultative manner. This position serves as an entry point into Wauna and will consistently recommend products and services to members to help achieve Credit Union objectives, though meeting sales targets is not mandatory. Responsibilities include assisting members with: transactions and inquiries; managing deposit and loan accounts and services; and escalating complaints, member-related issues, procedural and policy inquiries, and account challenges to the appropriate supervisor or department. This is a non-exempt role.

  • Prioritizing our members, including our Internal Members Our team takes pride in delivering exceptional services to our Members; our Credit Union is equally committed to offering benefits to our Internal Members (Employees). Our employees are the backbone of our Credit Union, and we strive to ensure their well-being in all aspects: physically, personally, professionally, and financially.
    Our Comprehensive Benefits Package Includes:
    • Full medical, dental, and vision insurance with 100% Credit Union paid premiums for employees
    • Subsidized premiums for families and dependents
    • Life and Disability insurance
    • Family medical leave
    • Paid Time Off
    • Paid Sick Leave
    • 11 Paid Holidays annually
    • Supplemental insurance options
    • Employee Assistance Program (offering free and confidential resources for emotional, financial, legal, & personal well-being)
    • Engaging Wellness Initiatives
    Financial Benefits and Incentives
    • Competitive Salary and Incentives
    • 401(k) Retirement Plan with employer matching
    • Discounted Credit Union products (lower interest rates or fees)
    • Flexible spending accounts for medical and childcare expenses
    • Complimentary Parking at all branch locations
    Professional Development Opportunities
    • Proud to be a Learning Organization
    • A Training Center complete with a hands-on Training Lab
    • Online educational programs
    • Continuous coaching and training in every role
    • Internal promotion and transfer opportunities throughout the Credit Union
    • Career Development Education (CADET) program to guide employees along their desired career paths
    • Opportunities to participate in various volunteer committees

We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
Pre-employment drug testing and background checks are required.

Job Posted by ApplicantPro