Bilingual Customer Engagement Specialist
2 weeks ago
Are you seeking a rewarding opportunity where your work is enjoyable and impactful? Join us at Goldfish Swim School, a rapidly expanding and award-winning franchise that stands out from the crowd. We are currently looking for a dynamic part-time Bilingual Customer Engagement Specialist to enhance our membership sales and customer service.
About Us: At Goldfish Swim School, we are dedicated to transforming lives by helping children achieve their swimming goals. Our vibrant work environment includes a 90-degree pool, and we take pride in our supportive culture that recognizes hard work through various rewards such as shout awards, gift cards, and engaging social events.
What We Offer:
- Leadership development opportunities
- Flexible working hours
- Competitive compensation
- Valuable experience in a customer-focused role
- Enhanced social interactions
- Future references and referrals
Key Responsibilities:
- Deliver exceptional customer service and manage sales and registration transactions.
- Serve as the primary point of contact for potential and existing customers, ensuring a positive representation of our brand.
- Handle phone inquiries professionally, taking messages and directing calls as needed.
- Process student registrations utilizing effective sales and customer service techniques.
- Coordinate and oversee birthday and pool parties, supervising staff as necessary.
- Address customer concerns and complaints with a professional demeanor.
- Assist members with merchandise purchases and vending services.
- Welcome parents and students at the front desk, ensuring a friendly atmosphere.
- Maintain cleanliness and organization of the front desk, Snack Shack, changing areas, restrooms, and observation areas.
- Monitor the Snack Shack area and provide guidance to staff.
- Respond to voicemail and email inquiries promptly.
- Update promotional displays with accurate and timely information.
- Provide administrative support to management as required.
- Conduct collection calls to resolve outstanding account issues.
- Prepare daily lesson schedules for instructors and management.
- Enforce safety regulations to prevent accidents and administer first aid when necessary.
- Perform additional duties as assigned by management.
Qualifications:
- Bilingual in Spanish and English.
- Experience working with children.
- Strong interpersonal communication and organizational skills.
- Must successfully complete background checks as part of training.
- High school diploma or GED required; some college preferred.
- Minimum of two years of sales and/or customer service experience.
- Intermediate computer skills, including proficiency in Word and Excel.
Certifications: CPR, First Aid, and AED certification required (available upon hire).
Work Environment: This role may involve exposure to heat and humidity, with a moderate noise level.
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