Bilingual Customer Engagement Specialist

2 weeks ago


SaintAubinsurGaillon, Normandie, United States Goldfish Swim School Full time

Are you seeking a rewarding opportunity where your work is enjoyable and impactful? Join us at Goldfish Swim School, a rapidly expanding and award-winning franchise that stands out from the crowd. We are currently looking for a dynamic part-time Bilingual Customer Engagement Specialist to enhance our membership sales and customer service.

About Us: At Goldfish Swim School, we are dedicated to transforming lives by helping children achieve their swimming goals. Our vibrant work environment includes a 90-degree pool, and we take pride in our supportive culture that recognizes hard work through various rewards such as shout awards, gift cards, and engaging social events.

What We Offer:

  • Leadership development opportunities
  • Flexible working hours
  • Competitive compensation
  • Valuable experience in a customer-focused role
  • Enhanced social interactions
  • Future references and referrals

Key Responsibilities:

  • Deliver exceptional customer service and manage sales and registration transactions.
  • Serve as the primary point of contact for potential and existing customers, ensuring a positive representation of our brand.
  • Handle phone inquiries professionally, taking messages and directing calls as needed.
  • Process student registrations utilizing effective sales and customer service techniques.
  • Coordinate and oversee birthday and pool parties, supervising staff as necessary.
  • Address customer concerns and complaints with a professional demeanor.
  • Assist members with merchandise purchases and vending services.
  • Welcome parents and students at the front desk, ensuring a friendly atmosphere.
  • Maintain cleanliness and organization of the front desk, Snack Shack, changing areas, restrooms, and observation areas.
  • Monitor the Snack Shack area and provide guidance to staff.
  • Respond to voicemail and email inquiries promptly.
  • Update promotional displays with accurate and timely information.
  • Provide administrative support to management as required.
  • Conduct collection calls to resolve outstanding account issues.
  • Prepare daily lesson schedules for instructors and management.
  • Enforce safety regulations to prevent accidents and administer first aid when necessary.
  • Perform additional duties as assigned by management.

Qualifications:

  • Bilingual in Spanish and English.
  • Experience working with children.
  • Strong interpersonal communication and organizational skills.
  • Must successfully complete background checks as part of training.
  • High school diploma or GED required; some college preferred.
  • Minimum of two years of sales and/or customer service experience.
  • Intermediate computer skills, including proficiency in Word and Excel.

Certifications: CPR, First Aid, and AED certification required (available upon hire).

Work Environment: This role may involve exposure to heat and humidity, with a moderate noise level.



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