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Member Relations Coordinator

2 months ago

Saint Helens, Oregon, United States Wauna Credit Union Full time
Position Overview

Are you equipped with exceptional communication, customer support, and analytical abilities? Does a commitment to a People-Centric Approach and assisting in realizing aspirations resonate with you? This could be the ideal opportunity for you.

This role is primarily accountable for addressing the needs of our members in the lobby. The main duty is to apply The Member Advantage sales and service principles while welcoming and assisting members, delivering personalized service in a consultative manner. This position serves as an entry point to Wauna and will consistently recommend products and services to members to aid in achieving Credit Union objectives, although meeting sales targets is not mandatory. Responsibilities include assisting members with: transactions and inquiries; deposit and loan accounts and services; and escalating complaints, member-related issues, procedural and policy concerns, and account discrepancies to the relevant supervisor or department. This is a non-exempt role.

  • Prioritizing our members, including our Internal Members Our team takes pride in delivering services to our Members; our Credit Union is equally committed to providing benefits to our Internal Members (Employees). Our workforce defines who we are as a Credit Union, and we strive to ensure our employees' well-being; physically, personally, professionally, and financially.
    Our Comprehensive Benefits Package Includes:
    • Full medical, dental, and vision insurance with 100% Credit Union paid premiums for employees
    • Subsidized premiums for families and dependents
    • Life and Disability insurance
    • Family medical leave
    • Paid Time Off
    • Paid Sick Leave
    • 11 Paid Holidays annually
    • Supplemental insurance options
    • Employee Assistance Program (confidential resources for emotional, financial, legal, & personal well-being)
    • Engaging Wellness Initiatives
    Financial Incentives and Benefits
    • Competitive Salary and Performance Incentives
    • 401(k) Retirement Plan with employer matching
    • Discounted Credit Union products (lower interest rates or fees)
    • Flexible spending accounts for medical and childcare expenses
    • Complimentary Parking at all branch locations
    Professional Growth Opportunities
    • Proud to be a Learning Organization
    • A Training Center equipped with a hands-on Training Lab
    • Online educational programs
    • Continuous coaching and training in every role
    • Internal promotion and transfer opportunities throughout the Credit Union
    • Career Development Education (CADET) program to support employees along their desired career paths
    • Opportunities to participate in various volunteer committees

Equal Opportunity Employer including Disability and Veterans.
Pre-employment drug test and background check required.

Job Posted by ApplicantPro