Donor Engagement Specialist
7 days ago
Coptic Orphans is seeking a highly skilled and dedicated Donor Relations Specialist to join our team. As a key member of our organization, you will play a vital role in maintaining and supporting our relationships with stakeholders, ensuring seamless communication and exceptional customer service.
Key Responsibilities- Stakeholder Engagement: Respond to all prospect, donor, and sponsor inquiries, providing timely and accurate information to ensure a positive experience.
- Donor Upselling: Utilize incoming calls to identify opportunities for further contribution, donation, and partnership, driving revenue growth and expanding our network.
- Record Management: Maintain and update constituent records in our Salesforce database, ensuring accuracy and completeness.
- Customer Service: Provide exceptional support to donors and sponsors, resolving issues, answering questions, and sending necessary information in a timely and professional manner.
- Process Improvement: Develop and implement new ideas to enhance our customer service, driving innovation and excellence in our stakeholder engagement.
- Education: Bachelor's degree with 3 to 5 years of professional experience.
- Skills: Excellent speaking and writing skills in English, with Arabic speaking skills a plus. Proficiency in database management software, such as Salesforce, and experience with customer service and fundraising.
- Personal Qualities: Detail-oriented, organized, and able to work efficiently in a fast-paced environment. Excellent communication and teamwork skills, with a persuasive and articulate communication style.
Coptic Orphans offers a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and access to onsite fitness and employee assistance programs. Employees also have the option to participate in a company-sponsored 403(b) retirement plan.
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