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Front Desk Coordinator

1 month ago

Philadelphia, Pennsylvania, United States AbaCares Services Full time
Job Title: Front Desk Receptionist

We are seeking a highly skilled and compassionate Front Desk Receptionist to join our team at AbaCares Services. As a key member of our office staff, you will be responsible for providing exceptional customer service to our clients, caregivers, and visitors.

Key Responsibilities:
  • Client Interaction and Coordination: Greet clients and caregivers with warmth and professionalism, manage phone calls and inquiries, and schedule appointments.
  • Administrative Support: Maintain accurate client records, manage mail and deliveries, order office supplies, and perform data entry and filing.
  • Compliance and Record Management: Ensure all client records are managed according to HIPAA and agency policies and maintain up-to-date documentation.
  • Communication and Support: Liaison between clients, caregivers, and office staff; address client concerns; and assist with emergency coverage and shift changes.
  • Crisis Management: Respond to urgent situations, manage client emergencies, and document incidents according to agency protocols.
  • Customer Service: Deliver exceptional service by demonstrating empathy, professionalism, and a problem-solving attitude.
Qualifications:
  • A high school diploma or equivalent, an associate degree or certification in healthcare administration or a related field is preferred.
  • 2 years of experience in a front desk, customer service, or administrative role, preferably in a home care or healthcare setting.
  • Strong communication and organizational skills, with the ability to multitask effectively.
  • Proficiency in Microsoft Office Suite and experience with scheduling software.
  • Compassionate, patient, and customer-focused, with a commitment to delivering high-quality service.
What We Offer:
  • Competitive pay and benefits package.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
  • The chance to make a meaningful impact on the lives of clients and their families.