Front Desk Agent Overnight Representative
3 weeks ago
Job Summary
The Front Desk Agent Overnight is responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Welcome guests in a friendly and professional manner, recognizing IHG Rewards Club Members and returning guests.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner, utilizing the guest's name several times during the conversation.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns, faxes, etc.
- Record guest preferences in the system, as well as service recovery process through tracking systems, such as HotSOS.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control, and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times.
- Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
Requirements
- High School diploma/Secondary qualification or equivalent.
- One year front office/guest service experience strongly preferred.
- Proficiency in Opera is preferred but not essential.
- Some college/university preferred.
- Must speak fluent English.
- Additional language skills preferred but not required depending on location of hotel.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
-
Front Desk Representative
2 weeks ago
Chicago, Illinois, United States AccorHotel Full timeJob Title: Front Desk AgentAs a Front Desk Agent at AccorHotel, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all who visit our hotel.Key Responsibilities:Greet and check-in guests, respond to requests, and settle accounts while maintaining exceptional service standards.Take...
-
Front Desk Representative
4 weeks ago
Chicago, Illinois, United States AccorHotel Full timeFront Desk Agent Job DescriptionAs a Front Desk Agent at AccorHotel, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role will be to provide exceptional service, ensuring that every guest feels welcome and valued.Key Responsibilities:Greet and check-in guests, responding to their requests and resolving any...
-
Front Desk Agent
13 hours ago
Chicago, Illinois, United States HEI Hotels & Resorts Full timeJob Title: Front Desk AgentJoin HEI Hotels & Resorts as a Front Desk Agent and be part of a dynamic team that delivers exceptional guest experiences. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.Responsibilities:Provide exceptional customer service to...
-
Front Desk Representative
1 month ago
Chicago, Illinois, United States Qonten Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Qonten. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience.Key ResponsibilitiesProvide warm and welcoming service to all guests, responding...
-
Front Desk Representative
2 weeks ago
Chicago, Illinois, United States Sage Hospitality Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton, Chicago.Job SummaryThe Front Desk Agent will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out experience.Key ResponsibilitiesRespond...
-
Front Desk Representative
1 month ago
Chicago, Illinois, United States Hotel Resource Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hotel Resource. As a Front Desk Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Provide exceptional customer service to guests, responding...
-
Front Desk Agent
2 weeks ago
Chicago, Illinois, United States Hostmark Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn & Homewood Suites in Chicago Downtown West Loop. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key ResponsibilitiesProvide...
-
Front Desk Agent
2 weeks ago
Chicago, Illinois, United States Aimbridge Hospitality Full timeJob SummaryAimbridge Hospitality is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn Chicago Downtown/N Loop/Michigan Ave. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable...
-
Front Desk Representative
1 month ago
Chicago, Illinois, United States IHG Full timeJob Summary:The Front Desk Agent Overnight is responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Check in and check out guests...
-
Front Desk Representative
2 days ago
Chicago, Illinois, United States La Quinta Chicago Downtown Full timeJob Title: Front Desk AgentLa Quinta Chicago Downtown is seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent...
-
Front Desk Representative
1 month ago
Chicago, Illinois, United States Hongkong & Shanghai Hotels Group Full time**Job Summary**We are seeking a highly skilled and experienced Front Desk Agent to join our Rooms Division team at The Peninsula Chicago. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.**Key Responsibilities*** Ensure proper operation of all responsibilities of Front...
-
Front Desk Representative
5 days ago
Chicago, Illinois, United States Marriott International Inc Full timeJob Title: Front Desk AgentAt Marriott International Inc, we are seeking a skilled and enthusiastic Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Provide exceptional customer service to guests,...
-
Front Desk Agent
2 weeks ago
Chicago, Illinois, United States Marcus Corporation Full timeJob DescriptionAt AC Marriott Hotel, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Greet and register guests, providing prompt and courteous serviceCheck...
-
Front Desk Representative
2 weeks ago
Chicago, Illinois, United States Hongkong & Shanghai Hotels Group Full timeFront Desk AgentAt The Peninsula Chicago, we are seeking a skilled Front Desk Agent to provide exceptional guest service and support our Rooms Division team.About the Role:Ensure seamless operation of Front Desk responsibilities, adhering to Peninsula and Forbes standards.Communicate effectively with all departments to deliver a guest-centric...
-
Front Desk Representative
5 days ago
Chicago, Illinois, United States White Lodging Services, Inc. Full timeFront Desk AgentAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at White Lodging Services, Inc. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Check guests in and out efficiently and in a...
-
Front Desk Representative
4 weeks ago
Chicago, Illinois, United States United Dental Partners Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and experienced Front Desk Agent to join our team at United Dental Partners. As a Front Desk Agent, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing patient flow, and ensuring the smooth operation of our dental office.Key...
-
Front Desk Agent
3 weeks ago
Chicago, Illinois, United States Hyatt Centric Chicago Loop Full timeJob SummaryAs a Front Desk Agent at Hyatt Centric The Loop Chicago, you will be responsible for providing exceptional guest service, registering guests, and handling room reservations. You will be the first point of contact for guests, and your warm and welcoming demeanor will set the tone for their stay.Key ResponsibilitiesGuest Registration: Register...
-
Front Desk Representative
3 weeks ago
Chicago, Illinois, United States Hampton Inn Chicago Downtown Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Guest Registration: Register guests in a...
-
Front Desk Representative
2 days ago
Chicago, Illinois, United States Hampton Inn Chicago Downtown Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.ResponsibilitiesGuest Service: Greet and...
-
Guest Service Agent: Overnight
2 days ago
Chicago, Illinois, United States Kimpton Hotel Full timeJob SummaryWe are seeking a Guest Service Agent to join our team at the Kimpton Gray Hotel. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRegistration and check-out of hotel guestsAnswering phone calls and responding to guest...
